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At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
**We are searching for the best talent for **QUALITY ASSURANCE ANALYST JR **to be in Sao Jose dos Campos, Sao Paulo or Bogota.**
**Purpose**:This position is responsible for Latam Product Complaint Intake process, CoE (Center of Excellence) mailbox management and Customer Responses, in accordance with J&J MedTech Quality Management System. This may include, but is not limited to, review of the event reported, follow-up with business partners requesting additional information, event description translation, timely communication to management, and file closure after investigation.
Additionally, this position is responsible for supporting continuous improvement and digital initiatives in collaboration with J&J MedTech local and regional commercial stakeholders and global Customer Quality, to ensure appropriate Customer Operations management in Latin America.
**You will be responsible for**:
- Register product complaints according to Standard Operating Procedures.
- Development of procedures, training materials, and other documents
- Perform the complaint processing, as appropriate.
- Create Customer Response Letters in local language.
- Collaborate with local Commercial Quality, Medical Affairs, Medical Safety, Global Education Solutions, Brand Protection, Sales, Marketing, Technical Services, global Customer Quality and Post Marketing Surveillance stakeholders and others to ensure appropriate product complaint management in Latin America.
- Support Product Complaints customer centric improvement initiatives, such as Trend Analysis, Analytics, Business support and Customer Responses.
- Support Product Complaints Center of Excellence productivity initiatives.
**Qualifications**:
- Bachelor’s degree in any area. Health sciences and Engineering are preferred.
- Advanced English (writing and reading), Spanish and Portuguese are mandatory.
- Advanced MS Office Package knowledge is required.
- Knowledge on MS Power BI, Power Automate and PowerApps will be a plus.
- Previous experience in Quality Assurance is required. Previous experience in Product Complaint management will be a plus.
- Communication skills, problem resolution and customer experience.
