Retention Marketing Speciaist

2 semanas atrás

Brasília, Brasil TechVill Appliance Repair ltd. Tempo inteiro

Hey there TechVill is one of the fastest-growing home services companies in North America, and we’re on a mission to build lasting relationships with our customers.

To help us grow, we’re looking for a **Retention Marketing Specialist** who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our brand.

**You Are a Great Fit If**:
We’re looking for a strategic, analytical, and customer-centric professional who is passionate about creating exceptional post-purchase experiences.

Here’s what makes you a great fit:

- **Retention Marketing Pro**: Demonstrated expertise in retention marketing with a track record of measurably increasing customer loyalty and reducing churn.
- **North American Market Expertise**: Proven experience and a deep understanding of customer retention drivers within the Canadian and U.S. local service markets.
- **HubSpot Champion**: Mandatory, hands-on expertise with the HubSpot CRM platform for managing customer relationships and marketing automation.
- **Customer Experience Focused**: A strong background in improving the customer journey, with experience in complaint handling and reputation management.
- **Communication Excellence**: Professional proficiency in English (B2 or higher) with the ability to create clear, compelling, and trust-building customer messaging.
- **Industry Background (preferred)**: Experience in local/home services (e.g., appliance repair, HVAC) and with both B2C and B2B retention strategies will be a strong advantage.

**What You’ll Be Doing**:

- Design and implement retention strategies to boost customer loyalty and lifetime value across the U.S. and Canada.
- Build and manage automated, trust-based communication flows for the entire customer journey, from first contact to post-service follow-up.
- Analyze the end-to-end customer experience to identify and fix pain points, directly reducing churn.
- Leverage HubSpot to its full potential for data management, audience segmentation, and personalized communication.
- Track, analyze, and report on key retention metrics to provide insights and inform business decisions.
- Collaborate closely with customer support, operations, and sales to align retention efforts with company-wide goals.

**What You Will Get**:

- Flexible remote work arrangement.
- Competitive payment in USD.
- Opportunities for professional growth and learning.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.

**Why TechVill?**

We’re proud of what we’ve built so far:

- **#1 Repair Company**: We’re recognized by a top appliance manufacturer as the best in the Calgary.
- **40,000+ Happy Customers**: We’ve earned their trust with exceptional service.
- **Explosive Growth**: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
- **Big Ambitions**: We’re on a mission to set new standards in home services.
- **Award-Winning Service**: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Pay: R$5,520.00 - R$8,280.00 per month

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