Production Services Consultant

1 semana atrás

Sao Paulo, Brasil Bank of America Tempo inteiro

**Technology searches for a Technology Production Services Consultant (AVP Level)***

Application Production Services Technology group is currently looking for a motivated and analytical technology player which abilities must include: Leadership of multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process.

**Responsibilities**
- Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;
- Business Support for Vendor Applications Functions and Processes;
- Production Environment Stability: making sure the Applications are up and running;
- To be the gatekeeper of Permit to Operate and Permit to Build Processes from Production Services Side;
- Coordinate APS ITIL Governance Discipline, leading and training the team to follow the standards and being in charge of Internal and External KPIs Reporting elaboration (Weekly, Monthly, Quarterly ). Required strong knowledge in ITIL (including Certification);
- To Measure SLAs and OLAs and provide reporting around it;
- Production environment alerting management via monitoring tools;
- Change & Release Management for the supported Applications;
- Change Management for Market releases upgrades and regular Vendor Application upgrades;
- Software Quality Assurance for Brazilian Market releases upgrades (Vendor);
- Local Management Support for Global Patches and Releases.

**Core skills and requirements**
- Flexible working hours - will compose a 24 x7 Production Support Team;
- Advanced Portuguese and English. Interviews will happen in both languages;
- Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamics)
- Strong knowledge on SQL databases, being able to manage release management and address performance issues;
- Strong knowledge of Brazilian Banking Products - Boleto Issuance, Payment Systems, i.e.;
- Have supported Investment Bank on FICC and/or Backoffice Areas in International Banks is a strong differential.
- Strong Analytical/Troubleshooting skills (isolate components and identify root causes);
- Strong knowledge in ITIL (Certification is a differential);
- Excellent communication skills and ability to write concise and clear reports in English;
- Must be a problem solver, work collaboratively and positive attitude facing stressful situations;
- Being familiar with Site Reliability Engineering is a strong differential.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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