Technical Account Manager

Há 9 horas

São Paulo, Brasil Apple Tempo inteiro

**Summary**

Posted: 6 Nov 2024

Role Number**:200577562**

Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account Manager to be the technical interface between our wireless carrier partners and internal teams such as development, validation and business. You will be at the forefront of technology and hold a crucial role to lead Apple cellular product innovation in the region.

**Description**

As a Technical Account Manager, you will be responsible for the technical aspects of Apple cellular devices in the Latin America region. You will work with our wireless carrier partners to drive Hardware and Software Technical Approvals, as well as work with different internal teams to help drive higher performance and an innovative product roadmap. You will ensure carrier requirements are accurately translated to internal teams, and be responsible for the investigation of carrier issues and partner closely with carrier personnel and our wireless development teams to drive resolution. You need to understand the market landscape and the network roadmaps, and drive new product and feature enablement. You will actively manage an incoming queue of technical items/issues coming either from the carriers or from internal teams. You will report project status, prioritize tasks and raise meaningful issues to cross-functional teams and management. You may be required to travel a few times per year for carrier meetings in region or team meetings in US.

**Minimum Qualifications**
- Minimum of 8 years direct experience working with wireless carriers in region to enable cellular devices and services in Brazil and Latin America.
- Proven experience enabling network cellular features and familiarity with current deployments across carrier networks, specially with wireless RATs and protocols such as eSIM, IMS, 5G, LTE, 3G, VoLTE, WiFi Calling.
- Extensive proficiency and experience analyzing full stack logs, troubleshooting and enabling features related to 5G (NSA/SA), LTE, IMS (VoLTE, WiFi Calling).
- Knowledgeable in software engineering and release processes.
- Experience in negotiating timing of issue resolution and feature enablement with carriers and internal partners.
- Program/project management experience delivering complex technical projects.
- Knowledge and meaningful experience with device certification process and requirements from wireless carriers.
- Proficiency in Portuguese, Spanish and English.
- Bachelor/Master Degree in Electrical/Computer Engineering, Computer Science or similar.

**Preferred Qualifications**
- Ability to stay focused and prioritize tasks while achieving outstanding quality.
- Excellent judgment and integrity with the ability to make timely and sound decisions.
- Thrive in a collaborative environment and can clearly communicate while confidently driving multi-functional projects.
- Laser-focused on the smallest details that are meaningful to our customers.
- Excellent communication skills.
- Ability to establish cross-functional relationships with both internal and external teams.
- Self-motivated and independent, being able to work without direct local supervision.

**Additional Requirements**

Mais

  • Technical Account Manager

    Há 3 dias

    São Paulo, Brasil Riskified Tempo inteiro

    About the Role Riskified’s clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. Externally, you’ll be working with brand-name retailers...

  • Technical Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Uber for Business Tempo inteiro R$80.000 - R$120.000 por ano

    We're hiring The Uber for Business Technical Account Management team is growing — and we're looking for a Technical Account Manager to join us in our São Paulo office We're a global team, collaborating across regions to help partners bring Uber's products to life through smart, scalable integrations.If you have experience leading partner technology...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, Brasil Gamigion Tempo inteiro

    Join to apply for the Technical Account Manager role at Gamigion 1 day ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Gamigion We AreRTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, Brasil Riskified Tempo inteiro

    About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...

  • Technical Account Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Riskified Tempo inteiro R$80.000 - R$120.000 por ano

    About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...

  • Technical Account Manager

    1 semana atrás

    São Paulo, Brasil Nubank Tempo inteiro

    About Us Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people,...

  • Technical Account Manager

    Há 7 dias

    São Paulo, Brasil Unspecified Tempo inteiro

    Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters...

  • Technical Account Manager

    Há 5 dias

    São Paulo, Brasil Unspecified Tempo inteiro

    Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters...

  • Technical Account Manager- Brazil

    Há 3 dias

    São Paulo, Brasil Dengage Tempo inteiro

    D.Engage is a leading SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are seeking a proactive, high‑performing Technical Account Manager. This role merges skills in...

  • Technical Account Manager

    3 semanas atrás

    São Paulo, Brasil Ebury Tempo inteiro

    Join to apply for the Technical Account Manager role at Ebury 2 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Ebury Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown...