Customer Engagement Officer

**Are you service-orientated, communicative and open-minded? Join us and make a difference to our customers by providing state-of-the-art support. Then you might be our new Customer Engagement Officer (LATAM Market).**

**Overview**

INNOVA MARKET INSIGHTS is a global leader in market intelligence and business information serving the fun and fast-paced food and beverage industry.

We are expanding our customer support sector in Sao Paulo and are looking for a new colleague with experience in a commercial and results-driven environment. As a Customer Engagement Officer, your goal is to ensure that our customers feel supported and assisted with all their queries. You will be responsible for answering customer questions, guiding them through the usage of our products and providing a positive brand experience.

**Responsibilities**
- Maintaining contact with our customers by answering their questions about our services.
- Ensuring customer satisfaction by being responsive, pro-active and adaptive to specific needs.
- Training and guiding customers on how to utilize our platforms in the most efficient way.
- Offering solutions for first-level technical questions around our platforms.
- Registering and progressing customer information in our CRM system.

**We offer you**
- An attractive compensation package with a competitive base salary.
- Opportunities to learn, grow and develop your sales skills and work with the world’s largest and leading companies and brands.
- Opportunities for international travel: including the Netherlands and cities in LATAM for tradeshows and fairs.
- We also believe work should be rewarding and fun, while always remaining consciously aware that each and every one of us is a responsible citizen of our world.

**Required Qualifications**
- A higher educational degree in Food science, Communications, Business Administration, Marketing studies or similar.
- Ideally, 2 years of experience working in customer service or a similar environment.
- Knowledge of the FMCG industry; specialization in a certain category is desirable.
- Basic understanding of how consumer & market insight data is used in business decision making.
- Proactivity and curiosity to search for new businesses, projects and potential partnerships.
- Resourcefulness in different levels of negotiation.
- Availability to travel and visit clients abroad.
- Native Portuguese speaking and writing skills, as well as fluency in English are a must.
- Advanced Spanish is a plus.

**Desired Skills**
- Proactive self-starter, performance-driven, commercial mindset.
- Good communication skills to introduce the company's tools and platforms and bring insights to customers.
- Ability to easily connect with people and understand their point of view.
- Openness to learning and developing new skills.
- Excellent communication and interpersonal skills.
- Collaborative and comfortable in a multi-cultural atmosphere.
- Capacity to self-motivate in a dynamic environment, taking initiative and finding opportunities to grow our business.

**About Innova Market Insights**

Innova Market Insights is a global knowledge leader in the food and beverage industry. We have built our reputation on our extensive tracking system for new food and beverage product launches in more than 75 countries and our ability to use advanced data analytics to convert industry-leading market research into meaningful guidance on present and future trends in FMCG.

Our customers, among the top 500 FMCG companies in the world, value us for our local and regional knowledge insights that support them in their decision-making. When they win, we win. With Innova as a business resource, companies can move faster and with greater confidence. Our tools enable product developers to design successful products, marketers to address markets with confidence, researchers to efficiently find the data they need, and retailers to gain fuller, brighter insights on current and future trends.

**Are you ready to grow with us?