Sr Security Business Process Technical Specialist

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
- Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
- Managing and communicating Security process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations
- Providing training and mentoring to other members of the services team
- Provide hands on assistance with the detailed design and implementation phases for security engagements.
- Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field and partner feedback/experiences.
- Assist delivery teams in resolving critical path issues and challenges during engagements.
- Assist delivery teams in basic ServiceNow development activities during engagements.
- Provide support, mentoring and training to peers and partners at ServiceNow.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
- Build out and maintain product service solutions.
- Support scoping engagements with prospective customers.
- Responding to Request for Information/Proposal documents.
- Stay current on product developments/releases required new service solutions.
- Support Customer Outcomes and Marketing events - security conferences, trade shows, webinars etc.
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- In conjunction with Sales Personnel, Solution Consultants, and Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
- Up to 50% travel annually

**Qualifications** To be successful in this role you have**:

- Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat management.
- Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc.
- Actively participated in industry collectives and is a contributor to the security community.
- Experience in security frameworks like NIST 800-61, ISO27035, SANS, STIX/TAXII, OpenIOC, etc.
- Experience working in a large government or corporate enterprise environment.
- Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
- Maintains the following industry certifications are desired: CISSP, GCIH, GCIA, CEH, GIAC
- Proven experience in defining and deploying 'to be' best practice Security processes and in identifying solutions from a people, process and technology perspective
- Strong understanding and experience with leading security toolsets such as ServiceNow, Splunk, Qualys, Rapid7, or any other SIEM and/or end point protection technology
- Solid experience in requirements gathering, including experience in creating process documentation
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
- A degree or equivalent, preferably in Information Technology
- Responsible for understanding business and technical problems addressed by the products i