Cx Manager

Há 6 dias

Sao Paulo, Brasil CLO Virtual Fashion Tempo inteiro

We are looking for a visionary to join our team in Sao Paulo, Brazil. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.

Join the Global Online team as a new CX manager for Latin America The CX Chapter is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The units are located in Korea, USA, China, India, and Germany.

**Responsibilities**:

- Daily Operational work to serve CLO Online user community managing inquiries, support and the website.
- Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
- Work with other teams to execute project workstreams as part of the wider company business.
- To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
- Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Brand Communication squad.
- Communicate actively and work in tandem with the CX Chapter to have aligned goals and strategy.

**Requirements**:

- 3+ years of work experience in business development, operations, customer service, or user research in the tech industry.
- Agile work ethic; comfortable with trials and errors.
- Critical thinking and creative strategizing.
- Open to working with colleagues from different places, time zones, backgrounds and cultures.
- Strong project planning and management skills.
- Strong written and verbal communications skills in English and Portuguese.

**Plus if you have**:

- Academic studies in Statistics, Business Administrations, Information Technology, Fashion Design related majors is a plus.
- Knowledge and experience in 2D/3D CAD, B2C SaaS business is a plus.
- Written and verbal communications skills in Spanish is a plus.

**Benefits**:

- Supplemental Health Insurance
- Vacation Time
- Holidays

Please note that if you do not submit your CV and cover letter in English we will not be proceeding with you.

  • Latam Ef Cx Manager, Latam Ef Cx Manager

    2 semanas atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce LatAm EF CX Manager - responsible for driving External Fulfillment CX initiatives in order to increase adoption and awareness of the program seeking for the best customer experience. Sao...

  • Cx Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil CLO Virtual Fashion Tempo inteiro

    We are looking for a visionary to join our team in Sao Paulo, Brazil. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.Join the Global Online team as a new CX manager for Latin America The CX Chapter is...

  • Account manager cx hunter

    2 semanas atrás

    São Paulo, São Paulo, Brasil Netvagas Tempo inteiro

    Você é apaixonado por vendas, conhece o mercado de CX e tem perfil hunter? Estamos buscando alguém como vocêResponsabilidadesProspectar ativamente novos clientes com foco em soluções para experiência do cliente (CX), atendimento e contact center; Mapear oportunidades, entender o negócio do cliente e oferecer soluções personalizadas e de alto valor...

  • Cx Project Manager

    2 semanas atrás

    Sao Paulo, Brasil Uber Tempo inteiro

    **About the Role** *** At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in...

  • CX Executive Opportunity

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeExperience Tempo inteiro R$104.583 - R$143.000

    Customer Experience Manager RoleWe are seeking an exceptional CX professional to lead initiatives that drive customer satisfaction, loyalty, and engagement.About the Job:This is a dynamic opportunity to join our organization as a Customer Experience Manager. As a key member of our team, you will be responsible for mapping customer journeys, identifying...

  • Account manager cx

    3 semanas atrás

    São Paulo, São Paulo, Brasil Netvagas Tempo inteiro

    Você é apaixonado por vendas, conhece o mercado de CX e tem perfil hunter? Estamos buscando alguém como vocêResponsabilidadesProspectar ativamente novos clientes com foco em soluções para experiência do cliente (CX), atendimento e contact center;Mapear oportunidades, entender o negócio do cliente e oferecer soluções personalizadas e de alto valor...

  • Account manager cx

    Há 7 dias

    São Paulo, São Paulo, Brasil ABT Atividades Tempo inteiro

    Você é apaixonado por vendas, conhece o mercado de CX e tem perfil hunter? Estamos buscando alguém como você Responsabilidades Prospectar ativamente novos clientes com foco em soluções para experiência do cliente (CX), atendimento e contact center; Mapear oportunidades, entender o negócio do cliente e oferecer soluções personalizadas e de alto...

  • Cx Governance Sr Manager

    2 semanas atrás

    São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx Global Senior Quality Manager

    2 semanas atrás

    Sao Paulo, Brasil Gympass Tempo inteiro

    **GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...

  • Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Discover Tempo inteiro

    A Discover é parceira SAP e contrata Account Manager SAP CXAtividades a serem realizadas:· Prospecção de novas contas e geração novos negócios; · Desenvolver os clientes base; · Apresentações do portfólio da empresa oferece; · Elaboração de propostas comerciais embasadas em soluções técnicas· Articular de maneira eficaz os benefícios...