Analista de Servicos ao Cliente Pl

Step into our world of creativity and joy

Analista de Servicos ao Cliente PL
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that help people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
- In Brazil, work with our empowered experts to stretch your skills and unlock opportunities. Every day, your creativity, your personality, and your contributions will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.- Job Purpose- Responsible for problem resolution of long-term issues and efficiency in assigned sub-stream process. Works in a timely and accurate manner, in accordance with defined standards operating procedures pertaining to end-to-end understanding of function they operate in.- Act as a main point of contact for the Team Leads in relation to defined processes.- Core Responsibilities- Perform daily duties as described in the job descriptionActivities- Actively work on continuously improvement processes by presenting analysis to support improvements and sharing knowledge of processes from different sides / locations and understanding of end to end process
- Work alone comfortably
- Through analysis, proactively identify challenges, threats and improvement opportunities.
- Analyze and execute mitigation actions to ensure adherence to service levels & policies and procedures
- Support long-term issue resolution with cross-function investigation, including root cause analysis, facilitation of problem resolution and follow up on mid-term actions, where needed
- Assigned project management for small to medium size projects
- Give proposals on how to improve sub-stream agility and effectiveness
- Investigate the network / procedures and make or propose changes to the current environment where s/he deems necessary
- Work on and provide new procedures / systems / solutions that brings better visibility or execution
- People management, Stakeholder management- Provide professional support for Junior colleagues
- Act as contact person for key internal and external stakeholders for operational topics for data analysis and recommendations
- Effectively partner with cross functional teams and stakeholders
- To ensure end-to-end alignment of process changes, proactively co-operate with other work streams within the GBS in overseeing the end-to-end process
- Academic Background- College or University degree, or studies in (function-specific)
- Professional experience- 5+ years of relevant experience in function-specific role or equivalent
- Experience of working in a shared service environment is an advantage
- Relevant process experience
- Technical Skills- Language requirements- Ability to read, write and communicate in English in a business setting (with focus on read and write)
- Function-specific language requirements, where required
- Personal skills & requirements- Demonstrated analytical skills
- Strong customer service skills
- Software skills- Experience with large ERP systems
- Very good knowledge of SAP
- Good working knowledge of SAP
- Advanced MS Excel and good knowledge of Microsoft Office or equivalent tools
- Strong numeracy and administration skills
- Functional skills- Compliance with health and safety as well as fire and work protection regulations
- Awareness of management regulations and other directices and act accordingly
- Understanding of legal and statutory requirements, corporate policies and work instructions
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.**Remote working**:Hybrid