IT Business Analyst

**Company Description**
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agro-science Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

**POSITION & OBJECTIVES**:

- Work closely with business units to understand their needs and provide insights on how the eLIMS-NG can support their objectives.
- Rapidly gain understanding of specific process areas to effectively support and optimize eLIMS-NG.
- Collaborate with project management to ensure projects are delivered on time, within scope, and within budget, coordinating efforts across cross-functional teams and stakeholders.
- Collaborate with lab, IT teams, and other stakeholders to optimize their processes and workflows.
- Conduct comprehensive gap analyses to identify gaps in the system as compared to the business processes. Develop and implement actionable plans to address identified gaps, ensuring that the eLIMS-NG meets the evolving needs of the business.
- Identify opportunities for process improvement and adapt eLIMS-NG solutions to enhance system performance and user satisfaction.
- Create user friendly training materials, manuals, and job aids to support end users in navigating eLIMS-NG.
- Conduct regular training sessions, workshops, and one-on-one coaching to ensure users are proficient in utilizing the system.
- Assess training effectiveness and provide ongoing support to address any gaps in knowledge or skills.
- Act as the primary point of contact for inquiries, troubleshooting, and technical support.
- Provide timely responses to user queries and support requests, ensuring a high level of customer service and satisfaction.
- Facilitate clear and effective communication between technical teams, laboratory staff, and business stakeholders to resolve issues and ensure alignment on processes.
- Exhibit a high level of autonomy in managing tasks, making decisions, and driving initiatives with mínimal supervision.
- Proactively identify areas for improvement and take ownership of projects from conception through to implementation.
- Maintain accurate records of system changes, training sessions, and support activities.

**Qualifications**
- Experience: 5+ years’ experience in Business Analysis
- Education: Masters degree in Life sciences, computer science or related fields.
- Excellent written and verbal skills in English

Knowledge, Skills and Abilities:

- ** Communication Skills**: Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts to a variety of audiences. Proficient in conducting demos, presentations, and workshops to effectively communicate the value and functionality of the system. Ability to engage and influence stakeholders at all levels.
- ** Training and Development**: Strong capability in creating and delivering comprehensive training programs tailored to different learning styles and levels of expertise. Skilled in developing user friendly training materials, conducting engaging training sessions, and providing ongoing support to ensure users are confident and proficient in utilizing the system.
- ** Interpersonal and Collaboration Skills**: Ability to work effectively within cross functional teams, fostering collaboration and driving alignment on shared goals. Strong relationship building skills to work closely with both technical teams and business stakeholders.
- ** Problem Solving and Analytical Skills**: Adept at diagnosing issues, identifying root causes, and implementing ef