External Operations Quality Manager

**Function**:Supply Chain

**Location**:Sao Paulo, SP, BR

**Work Arrangement**:Hybrid

**ABOUT THE WELLA COMPANY**

Together, **WE** enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

**THE ROLE**

Wella is seeking an individual to join the External Operations (EXO) Quality department, responsible for the product quality of Third Party Manufacturers (TPMs). The role is part of the global EXO Quality team and is closely working with our Supply Chain Team in Brazil. The position covers various activities and projects to ensure that good quality products are manufactured by Wella TPMs to satisfy our customers and consumers. You will have the opportunity to shape procedures in Brazil and to influence our global ways of working.

**KEY RESPONSIBILITIES**
- Monitors the compliance and performance of the TPMs, e.g. through routine audits, and evaluates the observations
- Leads projects such as the setup of new TPMs, processes, test methods and supports projects led by other departments
- Manages regular product inspections and the release process in Wella SAP, with support of our External Operations Quality Controllers
- Reports, manages and investigates product non-conformances and complaints in collaboration with the TPMs and relevant internal functions
- Monitors CAPA plans and the effectiveness of the actions
- SPOC for all quality related topics
- Prepares and analyze monthly KPIs, followed by continuous improvement plans

**QUALIFICATIONS**

Essential:

- Relevant professional experience in the Cosmetics, Pharmaceutical or Food industry, preferably in different product segments such as Hair Color, Care and Styling;
- Educational background or degree in chemistry, process engineering, food technology or similar;
- Experience as quality auditor;
- Willingness to travel;
- Strong communication skills (internally and externally), ability to act confidently and to overcome barriers;
- Strong team player;
- Excellent verbal and written English skills, Spanish is a plus;
- Ability to use Office and SAP;

Desirable:

- Experience in project management;
- Practical experience in the analytical or micro lab and with product/equipment validations;
- Experience with management of non-conformances including systematic problem-solving tools;
- Basic understanding of manufacturing processes including Making, Filling and Packing processes;
- Mindset of continuous improvement;
- Customer and results oriented way of working.

**EEO OPPORTUNITIES**

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.
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