Technical Project Manager

**Company Description** Welcome to the good side of tech**

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to **leave and read reviews about their visit.** We then provided doctors with the technology to **manage bookings easily and save time,** so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of helping people live longer, and healthier lives?

**Docplanner at scale**

We are leaders in **13 countries** so far, and more than **90 million patients**trust us every month. **300.000+ specialists**believe in us and our product, and so do **leading venture capital funds** such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

**How does Docplanner Tech fit here?**

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

**And why should you join us?**

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed **knowing that what you do matters, and that your talents align with your beliefs.**

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all. We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.
**Job Description** And why is it so important that you are a part of our mission?**

As an Integrations Project Manager, what you do will have an impact on real-life situations. You will be responsible for managing the technical process of developing, testing and activating integrations with 3rd party vendors as well as stay in close collaboration with an experienced product team creating unique solutions enabling data integrations with other platforms. You’ll be the guy to make something out of nothing and as an outcome helping people live longer, healthier lives

Having skills to transfer business language to development teams, track the implementation process, introduce features and support stakeholders are the key points of a successful project lead.

**What does the role of an Integrations Project Manager do?**

**1. Project Initiation & Planning**
- Manage complex technological projects from initial contact to successful release.
- Create, share, update, and monitor project plans with partners.
- Define timing, methods, and project milestones with strong risk management.
- Collaborate with the Business Integration Manager on new partnerships in the PMS (Practice Management System) market.

**2. Coordination with Partners & Stakeholders**
- Provide all necessary information and materials to third-party providers.
- Act as the main point of contact for third-party vendors, guiding them through troubleshooting and integration processes.
- Establish efficient communication streams with key stakeholders, including support, sales, and product teams.

**3. Integration & Technical Management**
- Manage the integration process from deal signing to successful activation.
- Improve the quality and reliability of existing integrations.
- Cover acceptance tests and ensure the quality of new installations.
- Collaborate with the product team on backlog prioritization, technical analysis, and execution.
- Own and maintain local maintenance flows.

**4. Customer & Internal Support**
- Support customers during new activations using internal tools.
- Handle issues coming to the Service Desk, using internal tools to verify requests (logs, reports, monitoring tools).
- Follow up with developers, customer success, and vendors on troubleshooting and resolution.

**5. Documentation & Reporting**
- Create technical documentation, analyses, and manuals.
- Participate actively in reporting to development teams and following up on processes.

**6. Multi-Project & Engagement Management**
- Manage multiple projects in parallel while maintaining high levels of engagement.

**Qualifications**
- +3 years of experience as Technical Project Manager
- Experience in managing software projects and dev team management
- Deep understanding of techn