Customer Service Manager

Há 4 dias

Rio de Janeiro, Brasil Eleven HR Tempo inteiro

Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set

Position: Customer Service Manager (Fluent English & Spanish Speaker)

Location: Remote (Work from home flexibility)

Experience: Minimum 5 Years of experience required in Sales & Marketing
Key Responsibilities:

- Harness your advanced proficiency in English & Spanish and your expertise from your Degree to devise and implement strategic plans aimed at optimizing operational efficiency and fueling our company's expansion.

Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering customer service that seamlessly aligns with our company's ethos.

Take charge of customer training and onboarding, guiding them to extract the maximum utility from our products/services and ensuring a seamless experience.
- Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
- Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and reinforcing loyalty.

Spearheaded the collection process for monthly payments, particularly from customers with failed payments, utilizing persuasive communication and negotiation skills.
- Cultivate cross-functional collaboration with teams in sales, marketing, and finance, refining operational processes for optimal efficiency.

Regularly analyze operational data, pinpoint emerging trends, and provide actionable insights to facilitate continuous enhancements.

Stay updated on industry trends, customer preferences, and best practices to maintain our company's competitive edge.

Qualifications:
Bachelor's degree in Business or an MBA, underscoring a robust background in business management and strategy.

A track record of successful customer service management and adeptness in engaging with customers.

Exceptional communication and interpersonal skills, enabling effective interactions with customers and adept guidance of a diverse team.
- Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.
- Outstanding leadership skills with the ability to inspire and mentor team members effectively.
- Previous experience in operations management, customer retention, and payment collection is highly desirable.

**Salary**: From R$3,500.00 per month

**Language**:

- Spanish (required)

Work Location: In person

  • Customer Service Manager

    Há 6 horas

    Rio de Janeiro, Brasil Udalenno Tempo inteiro

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this point...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro

    Customer Success Manager The ideal candidate will possess excellent leadership skills, with experience in managing high-performing teams and driving business growth through effective customer success strategies. A successful Customer Success Manager will be responsible for building strong relationships with customers, understanding their business challenges,...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Graduate Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical Customer...

  • Enterprise Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....

  • Customer Success

    1 semana atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating...

  • Customer Success Manager

    Há 7 dias

    Rio de Janeiro, Brasil RightRez Tempo inteiro

    This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also...

  • Customer Success Manager

    Há 4 dias

    Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    Há 7 horas

    Rio de Janeiro, Brasil Clearview AI, Inc Tempo inteiro

    **Customer Success Manager, LATAM**: **Position**: Customer Success Manager, LATAM **Responsibilities**: - Proactively manage a portfolio of customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption - Develop and build strong relationships with key customer stakeholders and executive sponsors:...