HR Services Senior Associate

HR Services Senior Associate
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
**Job Summary**: We are looking for a dynamic HR Services, Senior Associate to join us in our Tampa office. Our HR Services (HRS) team provides employee experience focused, responsive and consistent HR services to managers, employees and stakeholders. HRS operates as the first point of contact for all HR-related questions and supports employee life-cycle processes, programs and policies.

**Responsibilities**
- You will provide day-to-day support to Americas (United States, Canada, Mexico, Colombia & Brazil) employee and manager populations on a vast array of HR-related inquiries, chats and cases leveraging ServiceNow
- You will serve as front-line support for global employee life cycle, executing employee lifecycle change processes in Workday and other systems, including benefits and leave processes, with global consistency and local applicability
- You will provide support for HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Immigration, Tuition Reimbursement, Employment Verification and Background Checks
- You will collaborate and share knowledge with other global and regional HRS teams for understanding, alignment and best practice sharing
- You will take ownership of processes and escalated inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience
- You will provide continuous status updates, guidance and information to all levels of employees, key functional stakeholders and peers within the HR function to ensure case resolution
- You will be a Subject Matter Expert for HR processes, policies and tools
- You will maintain superior knowledge of HRS resources, business processes and standard operating procedures, leading ongoing documentation and maintenance efforts
- You will manage Global HR data in Workday, including support of electronic files, reporting and audit activities, ensuring data governance, integrity, confidentiality and Sarbanes Oxley compliance
- You will assist with managing and reporting HRS metrics (i.e. Service Now Metrics) regularly to help ensure defined SLAs and KPIs are met
- You will team with HR Business Partners/Advisors, COEs and your leaders to support complex or sensitive cases
- You will partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits and Stock Services to ensure data accuracy and drive employee experience through continuous improvement
- You will identify trends and initiate process improvements with team lead/manager to support the ongoing development and improvements of employee and manger resources to help improve experience and create process optimization
- You will educate customers on HR resources available to them and encourage the use self-service tools such as the HR Portal, Workday Manager Self-Service and other systems as appropriate
- You will participate in new initiative testing, launch, assist in developing training materials and may train HRS on key process changes and on-going support activities
- You will demonstrate change agility and seek opportunities for continuous improvement of internal processes, training, and collaboration with stakeholders/COEs
- You will help maintain the HR knowledge library and may serve as regional PoC to align countries and ensure current documentation
- You will perform other duties or projects as assigned

**Qualifications**
- Minimum 3 years of HR experience, preferably in various HR disciplines
- At least 1 year of experience in a HR Shared Services/centralized HR customer service environment
- Bilingual in English and Portuguese (Spanish and French Canadian is a plus)
- Knowledge of country specific employment practices outside of Brazil is a plus