Head of Customer Success Manager

Minimum qualifications:

- 6 years of customer-facing experience, interfacing with executives to drive digital projects.
- Experience in ad technologies, including media buying and analytics.
- Experience in team management, navigating customer organizational structures, defining milestones, success criteria, resource allocation, and on-time delivery.
- Ability to speak and write in English and Portuguese fluently.

Preferred qualifications:

- Experience expanding product adoption at enterprise customers, identifying key customer patterns and best practices, and developing scalable strategies for growth using data-driven insights.
- Knowledge of Google Solutions, other marketing technology, and cloud.
- Ability to manage multiple priorities at the same time.
- Excellent project/program management skills.
- Excellent analytical and detail oriented skills.

**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Marketing Platforms is core to Google strategy and uniquely situated to help shape how companies grow their businesses in the digital age. Our mission is to provide advertisers with Google technology that enables their digital marketing transformation, ranging from media buying platforms, advanced analytics and optimization systems, and Cloud for Marketing solutions.

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

**Responsibilities**:

- Lead a team of Customer Success Managers (CSMs) in charge of generating business value for Google customers through the implementation of our products and solutions.
- Partner with internal and external teams across varying functional areas to design and deliver digital transformation projects that fulfill customer needs.
- Develop relationships with C-level and other key stakeholders and become a trusted advisor in order to grow partnerships.
- Build, disseminate, and leverage knowledge of our products as well as the overall ad/marketing technology ecosystem and solutions.
- Partner with other team leaders to develop and execute a strategy that delivers business growth for Platforms and for Google.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.