Business Analyst

**About ORTEC**
ORTEC is the world’s largest supplier of optimization software, advanced analytics, and consulting services. For nearly 40 years, we have helped more than 1,200 leading companies optimize supply chains through fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, and network planning. We make our customer’s business more efficient, more predictable, and more effective by turning complex challenges into easy-to-use solutions.

**Our Team & Culture**

ORTEC has approximately 1,000 employees worldwide and offices in 13 countries around the globe.

***Our employees are recognized as the driving force behind our success. They usually have a master’s or bachelor’s degree, a strongly developed talent for analytical thinking, and a drive to identify and solve complex problems. ORTEC’s culture is open and informal, driven to promote collaboration and provide significant ownership and responsibility throughout your career.

We offer a pleasant and challenging work environment where employees are encouraged to take ownership of their personal development. We believe it is important our employees get the opportunity to bring out the best in themselves while maintaining a good work-life balance. Our growth and success can only be achieved through happy employees.

**What does a Business Analyst at ORTEC do?**

You will play an important role in the implementation of ORTEC software at medium to large customers. In this role, you will interact frequently with the project teams on the customer side and ORTEC’s support teams overseas. In general, you will be involved in one to three projects at a time.

Your tasks and responsibilities will include:

- Participate in requirements gathering sessions to understand business needs
- Work closely with the ORTEC project manager, Lead Business Analyst, and Solution Architect during the different stages of a software implementation life cycle:

- Import and export master data
- Create interfaces using SQL, XML, and XSL
- Configure the software and effectively deploy it on various customer environments
- Configure the front-end (GUI) of the software
- Tweak and tune the software based on customer requirements
- Create and execute internal test scenarios
- Support System Integration Testing and User Acceptance Testing
- Conduct Training (train-the-trainer, technical training)
- Prepare user documentation
- Analyze reported defects in the software and troubleshoot
- Support Go live and Hypercare
- Transition project to Global Customer Support
- Work closely with other ORTEC teams (support, product development, and sales), customer IT and business teams, and 3rd party organizations to ensure successful project completion and high customer satisfaction.
- Recognize commercial opportunities and share ideas about project and product improvement.

You will work from your home office or our office in Rio. Travel needs depend on the project; customer visits are common.

**This role might fit you if**:
***

You have an educational and professional background that includes a (Bachelor’s / Master’s) degree in a field related to
- Industrial Engineering
- (Applied) Mathematics
- Business/Management Information systems
- Operations Research
- Information Technology
- Computer Science

**Requirements**:

- 2-6 years of relevant work experience
- Good general IT knowledge
- Prior experience with business software is preferred
- Knowledge in most of the following: SQL, XML/XSL, JIRA, GIT, Excel, any programming language
- General understanding of supply chain and logistics

**Required skills**:

- Able to communicate effectively in English to all levels in a highly professional manner (customers, management, business and technical personnel)
- Team player and able to work with people from different backgrounds, i.e. country, culture, and education.
- Excellent analytical and problem-solving skills with orientation to detail
- Reliable, motivated, well-organized, goal-getter
- Positive and proactive attitude
- Ambitious fast learner with the ability to work autonomously
- Result-driven and customer-oriented
- Inquisitive mind, curious, creative, and enthusiastic about sharing your ideas and knowledge
- Innovative approach: searching for efficiencies is second nature to you

**Benefits and Perks**

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

- Great work-life balance
- Great opportunities to develop yourself and fulfill your ambitions (clear career paths, yearly evaluations, and increases)
- Flexible schedule within the limits of the department’s availability
- Friendly work environment with a great location, and full home office possibility
- Relaxation areas, daily fruit and snacks available, board game room, balcony with a view
- Events: annual teambuilding and Christmas party
- ‘Gympass’ subscription
- Annual bonus based on team’s accomplishments