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Ski Patrol Level 1
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Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
A mountain patroller is responsible for emergency medical response, guest assistance, and contributes to resort operations to provide an exceptional experience for all visitors. Key responsibilities include emergency medical care and transportation of injured guests, on-mountain setup and hazard mitigation to promote a safe environment, avalanche reduction, rescue, lift evacuations, patrolling runs to assist guests, and thorough documentation.
Level 1 patroller status refers to both new-to-the-job entry-level patrollers and those with at least one season’s experience. An Entry-Level 1 patroller must demonstrate a willingness to learn patrol procedures and an eagerness to take on new responsibilities with training. With appropriate training, entry-level patrollers fulfill key duties like emergency medical care, mountain operations setup, avalanche mitigation, lift evacuations, patrolling trails, and documentation while exhibiting strong guest service skills and advanced/expert skiing/riding ability.
An experienced Level 1 patroller has at least one season of previous patrol experience and can comfortably perform all essential job functions and responsibilities. In addition to the entry-level duties, Level 1 patrollers will be expected to accurately complete incident documentation, demonstrate strong risk management abilities, assist with avalanche reduction work, and expand their knowledge of snow science and weather patterns. A Level 1 patroller should be actively preparing for success in the formal examination of 4 of the 9 disciplines of in-house certification for professional patrollers.
Essential Functions/Major Responsibilities- Ski/ride all trails frequently to provide a visible patrol presence.- Respond to incidents and administer emergency medical care as necessary per training level.- Perform rescues and transport injured guests safely via toboggan.- Inspect terrain, identify hazards, and mitigate risks.- Communicate hazards/issues to teams like lift ops, groomers, etc.- Conduct mountain operations duties like avalanche mitigation, rope line setup, signage, etc.- Complete required reports, documentation, and record-keeping.- Operate required equipment and vehicles like toboggans, snowmobiles, rope systems, etc.- Assist with guest services like directions, basic troubleshooting, and conflict resolution.- Conduct lift evacuations and follow protocols for guest safety/documentation.- Conduct search and rescue operations as trained.- Attend all training sessions to maintain certifications and skills.
Secondary Function- Contribute to daily mountain operations with instruction from the Patrol Director, Assistant Director, Supervisors, Leads, and Level 4 patrollers.- Actively participate in the Patrol In-house Training program to expand job knowledge and performance.
Job Scope
As outlined and defined by the Patrol Manual.
Interpersonal Contacts
The Mountain Patroller’s main responsibility is guest service. You can expect daily interactions with other Patrollers, Lift Maintenance staff, Lift Operations staff, Terrain Park staff, Ski and Ride School staff, and other off-hill departments.
Specific Job Skills- License/Certifications: Current medical certificate (OEC, WFR, EMT or greater)- Physical Capabilities: Advanced/Expert skiing/riding ability and good physical condition.- Technical: Skilled in the use of rescue equipment like toboggans, ropes, and belay systems.- Additional: Strong communication skills for guest interactions and radio procedures. Problem-solving and decision-making in emergencies. Able to pass a federal background check.
Education/Related Experience
Minimum Education Required: High School or equivalent
Minimum Time in Related Position(s): 1-2 seasons in an on-hill Skiing/snowboardin
