Technical Consultant Portuguese

Escalation Engineer

What you can expect

As a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.

About the Team

Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.

What we’re looking for
- Possess excellent problem-solving skills to troubleshoot and resolve complex technical issues in a timely manner.
- Experience in a similar role or customer-facing role in both Portuguese & English
- Experience with SQL and experience writing SQL queries & Zendesk
- Able to resolve customer queries in a professional and timely manner.
- Experience preferably with Infrastructure
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning.
- Able to lead IT calls with our customers and help them with account creation & Authentication
- Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value.
- Be able to work proactively, anticipating customer questions and building trust..

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

**Benefits**:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

LI-Remote