Technical Account Manager Portuguese

1 dia atrás

Rio de Janeiro, Brasil Zoom Tempo inteiro

Escalation Engineer

What you can expect

As a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.

About the Team

Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.

What we’re looking for
- Possess excellent problem-solving skills to troubleshoot and resolve complex technical issues in a timely manner.
- Experience in a similar role or customer-facing role in both Portuguese & English
- Experience with SQL and experience writing SQL queries & Zendesk, API and SSO mandatory
- Able to resolve customer queries in a professional and timely manner with tasks such as user creation, migrations, authentication.
- Experience preferably with Infrastructure
- Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning.
- Able to lead IT calls with our customers and help them with account creation & Authentication
- Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value.
- Be able to work proactively, anticipating customer questions and building trust..

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

**Benefits**:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

LI-Remote

  • Technical Account Manager

    1 dia atrás

    Rio de Janeiro, Brasil Hopper Tempo inteiro

    Technical Account Manager - Commerce / Partner Success (100% Remote - Brazil) Join to apply for the Technical Account Manager - Commerce / Partner Success (100% Remote - Brazil) role at Hopper

  • Account Manager V

    1 semana atrás

    Rio de Janeiro, Brasil Lubrizol Corporation Tempo inteiro

    -The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our...

  • Account Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Novogene Tempo inteiro

    Account Manager (Contracted position; candidates must reside in Brazil). Position Summary The Account Manager is responsible for the development and achievement of sales in the assigned accounts. Candidates must have a life science background in biology or genetics. The position is remote; however, the candidate must reside in Brazil. Responsibilities...

  • Account Manager

    Há 4 dias

    Rio de Janeiro, Brasil Page Personnel Tempo inteiro

    Serve as the lead point of contact for all customer account management matters; - Identify upsell, cross-sell, and renewal opportunities. **Sobre nosso cliente**: The Company is a specialized corporate travel agency. **Descrição**: - Serve as the lead point of contact for all customer account management matters; - Build and maintain strong, long-lasting...

  • Account Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Novogene Tempo inteiro

    Apply for the Account Manager role at Novogene Position Summary The Account Manager is responsible for the development and achievement of sales in the assigned accounts. Must have a life science background (biology or genetics). Position is remote; however, candidates must reside in Brazil. This is a contracted position. Responsibilities Develop, establish,...

  • Account Manager

    4 semanas atrás

    Rio de Janeiro, Brasil Novogene Tempo inteiro

    Join to apply for the Account Manager - Contracted role at Novogene Overview Account Manager (candidates must reside in Brazil). This is a contracted, remote position. The Account Manager is responsible for the development and achievement of sales in the assigned accounts. Responsibilities Develop, establish, and implement an effective sales plan tailored to...

  • Hematology/oncology Account Manager, Brazil

    2 semanas atrás

    Rio de Janeiro, Brasil Massive Bio, Inc. Tempo inteiro

    **Hematology/Oncology Account Manager** Massive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of location or financial situation. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every friction point in...

  • Renewals Account Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Clarivate Tempo inteiro

    Clarivate is seeking to hire on a dynamic Renewals Account Manager to join our Life Science & Healthcare team! This position plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client...

  • Technical Account Manager

    1 semana atrás

    Rio Grande do Sul, Brasil Intento Tempo inteiro

    Intento builds a Machine Translation and multilingual Generative AI platform for global businesses. We deliver immediate, tailored, and personalized language experience in all the software systems your customers and teammates already use, supporting over 650 languages. **About the role**: The **Technical Account Manager** (TAM) serves as the primary...

  • Ba Technical Manager

    Há 4 dias

    Rio de Janeiro, Brasil NOKIA Tempo inteiro

    **About Nokia** At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest...