Customer Support Manager Latam

Há 4 dias

Curitiba, Brasil TuoTempo Tempo inteiro

Company Description
**TuoTempo is the fastest growing healthcare CRM software-as-a-service in Europe specialized in digitizing healthcare providers by redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, Brazil, Mexico and other markets. We are now looking to expand with new team members in order to revolutionize healthcare**

**Job Description**:
The customer support Manager Latam will be responsible for driving superior customer support services to business clients in Latam. Serving as the first point of contact for customers seeking technical assistance through our system being able to solve problems and allocate to the right internal stakeholder when necessary especially for Mexico and Brazil markets. Reporting to the Global Customer Support Manager, will also be in charge of implementing customer support processes in line with the global process to enhance customer satisfaction. Formulating and revising customer support policies and promoting their implementation if necessary.

**Description**
- Be in charge of all customer support activity in LATAM
- Handle customer requests, questions, and complaints on a variety of support channels through helpdesk
- Answer through tickets to solve the problem and improve customer experience
- When the issue is too technical assign the ticket to right tech support member
- Troubleshoot software issues for end-users
- Interact with customers to resolve tech-related questions and queries
- Help customers with product features
- Understand our users’ issues and facilitate their resolution
- Analysis of the current support processes and propose a revision if necessary to the global customer support manager
- Lead and direct front-line customer support LATAM team
- Organize and motivate team members in their day-to-day work
- Manage and understand data around incoming case volume
- Communicate any trends in customer communication or behaviour to other departments
- Informing the team of all new information related to products, procedures, and trends
- Assess support statistics and prepare detailed reports on the findings
- Oversee and evaluate the team’s ongoing training efforts
- Deliver performance evaluations and follow the disciplinary process according to company policy

**Qualifications**:

- Proven customer support experience at least 2 years
- General knowledge of OpenSearch is a plus
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize and manage time effectively
- Communicating and coordinating with colleagues as necessary
- Propensity for problem solving and tend to prefer a solution-oriented approach
- Ability to work independently, with an ambition to contribute to the project and improve existing processes
- Fluent in Portuguese
- Fluent in English
- Fluent in Spanish

Additional Information

We offer:

- Working in a challenging dynamic environment
- Autonomy and impact on what you do
- Flexibility
- Possibility to work remotely
- Learning from some of the best people in the industry
- Health Insurance
- Share options plan after 6 months working with us

  • Customer Support Assitant

    Há 2 dias

    Curitiba, Brasil Astropay Tempo inteiro

    **We are looking for **a Customer Support Assistant to join our t**eam!** **AstroPay** is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of...

  • Graduate Customer Success Manager

    Há 4 dias

    Curitiba, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate...

  • Graduate Customer Success Manager

    Há 10 horas

    Curitiba, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Enterprise Customer Success Manager

    3 semanas atrás

    Curitiba, Brasil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...

  • Enterprise Customer Success Manager

    Há 2 dias

    Curitiba, Brasil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical4 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...

  • Customer Support Assistant

    2 semanas atrás

    Curitiba, Brasil Directa24 Tempo inteiro

    At Directa24 we are looking for a a **self-motivated Customer Support Specialist**, to add value to our Customer Support team. The main objective **is support our final client (consumers) and provide a solution to them**. If you like to work in a fast-paced environment and are full of **challenges** this is the place for you! What you will be doing: -...

  • Customer Success Manager

    3 semanas atrás

    Curitiba, Brasil Connecteam Tempo inteiro

    Please note: This website includes an accessibility system. Press Control-F11 to adjust the website to the visually impaired who are using a screen reader; Press Control-F10 to open an accessibility menu. Customer Success | South Carolina, United States Who Connecteam is: Connecteam is a TLV-based startup that’s on a mission to change the work experience...

  • Customer Success Manager

    2 semanas atrás

    Curitiba, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About MagentrixMagentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes.Role OverviewWe’re hiring a...

  • Customer Support Internship

    2 semanas atrás

    Curitiba, Brasil Infobip Tempo inteiro

    Working at Infobip means being part of something truly global.With 75+ offices across six continents, we're not just building technology—we're shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform.But it's not just what we do, it's...

  • Senior PR Manager, LATAM

    3 semanas atrás

    Curitiba, Brasil Hinge Tempo inteiro

    This range is provided by Hinge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range R$213,158.00/yr - R$255,799.00/yr Hinge is the dating app designed to be deleted In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire...