Field Service Technician-- Brazil

**Career Growth, Flexibility and Collaboration**

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

**The Company**:Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

**We Believe**:Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a **Field Service Technician**

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.
- We offer flexibility
- We offer a diverse work environment
- Futureproof your career with a job in information security

**How you will make an impact**:
Electromechanical remote support on Emergency and Preventative Maintenance:

- Deliver high quality preventative and emergency maintenance services on Entrust equipment
- Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
- Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management

Customer Interaction:

- Be consistently reliable and timely in all aspects of the position, and display a positive attitude
- Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

**Basic Qualifications**:

- Associates degree in Electronics or equivalent verifiable training
- Minimum of 2 year of electromechanical technician experience
- Proficient problem solving and troubleshooting skills
- Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
- Ability to lift up to 70 lbs
- Proficiency in English and Portuguese language

**Preferred Qualifications**:

- Additional electromechanical technician or field service experience
- Entrust central issuance
- Advanced technical education
- Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
- Skilled with tools and electronic test equipment
- Spanish language

**Why Should You Apply?**:

- Leader in the security industry
- Friendly, supportive & knowledgeable teams
- Opportunities for on-the-job training
- You’ll help secure identities

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.- For US roles, or where applicable: Entrust is an Equal Opportunity, Affirmative Action, Veteran, and People with Disabilities employer.**Recruiter**:
Ceara Dowell