Customer Success Manager

Há 7 dias

Rio Grande do Sul, Brasil Social Discovery Group Tempo inteiro

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our **digital nomad team of more than 1200 professionals **works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfill their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.**

We are looking for a Сustomer Success Manager** **_for one of our investment products_**.**

**Your main tasks will be**:

- Handling incoming user requests;
- Ensuring a high level of customer support within SLA parameters (response time, user satisfaction);
- Manage escalations of complex cases and collaborate with internal teams to resolve them;
- Collecting and sharing user feedback to improve the product;
- Contributing to the creation of a knowledge base and documentation for internal processes;
- Maintaining reporting on key support metrics.

**We expect from you**:

- Experience with ticketing systems (e.g., Zendesk, Freshdesk);
- Experience working with databases;
- Knowledge of SLA processes and customer support metrics;
- Excellent Russian and English proficiency (C1 or higher); knowledge of additional languages is a plus;
- Ability to analyze data and provide reports.

**What do we offer**:

- **REMOTE OPPORTUNITY** to work full time;
- ** Vacation** 28 calendar days per year;
- ** 7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- ** Bonuses up to $5000 **for recommending successful applicants for positions in the company;
- Full payment for **professional training, international conferences and meetings;**:

- Corporate discount for **English lessons;**:

- **Health benefits. **If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
- **Workplace organization. **The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
- ** Internal gamified gratitude system**:receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

**Sounds good? Join us now

  • Customer Success Manager

    2 semanas atrás

    Alvorada, Rio Grande do Sul, Brasil 5e4d9152-e072-4eb5-9fa7-9c6801b035c0 Tempo inteiro US$60.000 - US$120.000 por ano

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hireCustomer Success Managersto join our growing Customer Success team in North America.As aCustomer Success Manager, you'll manage...

  • Customer Success Manager

    Há 5 dias

    Caxias do Sul, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager ,...

  • Customer Success Manager

    Há 4 dias

    Índio do Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll...

  • Customer Success Manager

    Há 6 dias

    Índio do Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro

    Customer Success Manager The ideal candidate will possess excellent leadership skills, with experience in managing high-performing teams and driving business growth through effective customer success strategies. A successful Customer Success Manager will be responsible for building strong relationships with customers, understanding their business challenges,...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Graduate Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical Customer...

  • Manager, Customer Success Engineers

    4 semanas atrás

    Praia Grande, Brasil Palo Alto Networks Tempo inteiro

    Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...

  • Graduate Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success...

  • Customer Success Manager

    1 semana atrás

    São José do Rio Preto, Brasil Travelnet Solutions Tempo inteiro

    Join TravelNet Solutions as a Customer Success Manager!At TravelNet Solutions (TNS), we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset... to help property managers win!TNS is proud to be named an Inc.****Fastest Growing Company in America.This role is perfect for someone who is:A self-starter with...