Support Analyst

Há 4 dias

Campinas, Brasil Ci&T Tempo inteiro

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.

We are seeking a dedicated and highly skilled Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

**Responsibilities**:

- Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
- Diagnose and troubleshoot technical problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Assist in identifying trends and recurring issues to improve products and services.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on support activities and incident resolutions.

**Requirements**:

- Excellent communication in English and Spanish._
- Previous experience in customer support or a similar role.
- Strong problem-solving skills and excellent communication.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Basic knowledge of customer support tools.
- Knowledge of programming languages (Python, for example).
- Relational Database knowledge.
- Organizational and time management skills.

LI-JM2
- #MidSenior

**CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.**

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.

  • Sap Security-Grc Support Analyst

    Há 5 dias

    Campinas, Brasil Mouts Ti Tempo inteiro

    Buscamos por um(a) SAP Security-GRC Support Analyst, para atuar de forma remota, que será responsável por:Responsabilidades:- Realizar análise de risco de perfis e de usuários através do GRC- Analisar e segregar conflitos em perfis de acesso- Atuar com times de auditoria interna e externaRequisitos:- Experiência sólida com SAP Security e...

  • Workday Certified Project Manager

    1 semana atrás

    Campinas, Brasil Smart IT Frame LLC Tempo inteiro

    Role: Workday Certified Project Manager / Business Analyst Location: Remote (Brazil) | Mode: Contract (PJ) | Experience: 5+ years Certification: Workday Certification mandatory Project Focus: Production Support & EnhancementsRole Overview: Seeking a Workday Certified Project Manager / Business Analyst to support Workday production support and enhancement...

  • Tech Support Analyst Pleno

    1 semana atrás

    Campinas, Brasil Agibank Tempo inteiro

    Olá! Somos uma plataforma aberta, com crédito e conta corrente, investimentos, seguros e marketplace. Queremos fazer o dia a dia das pessoas melhor. Para isso, **simplificamos os serviços financeiros tornando-os mais acessíveis a quem precisa,** por meio de uma cultura empreendedora e colaborativa que **utiliza a tecnologia para transformar a vida de...

  • [Ambev Global Tech] Cybersecurity Analyst

    3 semanas atrás

    Campinas, Brasil Ambev Tech Tempo inteiro

    Overview We are seeking a Mid-level Cybersecurity Analyst with strong expertise in automation, artificial intelligence, cyber threat intelligence, executive protection, and project coordination. This role is ideal for a hands-on security professional passionate about using data, automation, and intelligence-driven insights to enhance the organization’s...

  • SENIOR SUPPORT ANALYST

    3 semanas atrás

    Campinas, Brasil Bosch Brasil Tempo inteiro

    OverviewNa Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença. Descrição da vaga Senior SAP...

  • Business Analyst

    Há 5 dias

    Campinas, Brasil Botcity Tempo inteiro

    BotCity has been widely recognized for its excellence in Automation Experience in the RPA and Automation industry. As part of this team, the **Business Analyst** will be responsible for drive value for BotCity and customers by analyzing business needs, identifying opportunities, and developing solutions that enhance our product offerings while ensuring...

  • Financial Analyst

    1 semana atrás

    Campinas, Brasil GEA Group Tempo inteiro

    We are looking for a detail-oriented and analytical Financial Analyst to join our team in Campinas. This position offers a great opportunity to contribute to our Treasury team. Responsibilities Monitor incoming payments and ensure timely collection of outstanding receivables Collect and research accounts payable data using SAP ERP Reconcile bank statements...

  • Junior Systems

    Há 5 dias

    Campinas, Brasil Netvolt Serviços Digitais Ltda Tempo inteiro

    Main Responsibilities: - Assist clients via the support platform for technical requests - Create automation scripts to improve speed and efficiency of support tasks - Configure open-source systems for internal use, enabling new services and processes - Develop reports, diagrams, and IT infrastructure plans to enhance security and efficiency for the company...

  • Financial Analyst

    1 semana atrás

    Campinas, São Paulo, Brasil GEA Group Tempo inteiro R$55.000 - R$85.000 por ano

    We are looking for a detail-oriented and analytical Financial Analyst to join our team in Campinas. This position offers a great opportunity to contribute to our Treasury team.Responsibilities / TasksMonitor incoming payments and ensure timely collection of outstanding receivablesCollect and research accounts payable data using SAP ERPReconcile bank...

  • Regulatory Compliance Analyst

    Há 7 dias

    Campinas, Brasil Hedgepoint Group Tempo inteiro

    Job PurposeThe Regulatory Compliance Analyst supports global compliance efforts by executing risk assessments, monitoring regulatory changes, maintaining internal controls, and contributing to training and cross-functional collaboration.The role ensures that Hedgepoint operates in full compliance with applicable laws, financial market regulations, and...