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Program Support Specialist, Fba Onsite Program
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Advanced English and Fluent Portuguese
- Previous experience in following processes, analysis, metrics and problem solving
- Passion for customers (both sellers and buyers)
- Strong oral and written communication skills to create relationships
- Ability to think clearly and analyze quantitatively using multiple systems required and Excel
- Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
- Ability to work under time pressure and meet performance goals
- Demonstrated skill and passion for problem solving and operational excellence
- Self-motivated with critical attention to detail, deadlines and reporting
Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Program Support Specialist will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.
Key job responsibilities
- Deliver results through extensive cross functional integration with multiple Amazon internal teams
- Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
- Create, update and track processes to support the program’s growth
- Track the seller and business performance on a day to day basis
- Deep dive on issues and come up with solutions and processes to fix them
- Partner with key stakeholders like Operations, Transportation, Seller Support, and Legal to solve issues and ramp up program
- Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
- Be organized, apt and prompt in notifying the situation and updating the same
- Knowledge of Excel and the use of pivot tables
- Experience with performance metrics and process improvement (how, when, who)
- Knack to deal with sellers as stakeholders/customers with outstanding organizational and follow-up skills
