Strategy & Planning Program Specialist
3 semanas atrás
Join to apply for the Strategy & Planning Program Specialist role at Uber About The Role The Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ↓) and customer satisfaction (CSAT ↑). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and continuously raise the bar for support quality. As an Operational Excellence Program Specialist, you'll directly impact how millions of customers experience Uber support by transforming data-driven insights into measurable operational improvements. What The Selected Candidate Will Do Drive data analysis to inform operational and strategic decisions that boost efficiency and quality. Identify and solve operational weaknesses, designing or improving processes that enhance scalability and performance. Lead and execute operational excellence initiatives to reduce handling time, improve resolution quality, and elevate agent performance. Collaborate cross-functionally with internal teams and BPO partners to deliver measurable, sustainable improvements. Track, analyze, and communicate the impact of initiatives through reports, dashboards, and presentations. Basic Requirements English proficiency. 2+ years of experience in data analytics, operations, program management, or process improvement, in a fast‑paced environment. Strong problem‑solving and analytical abilities; able to connect dots between data, performance, and strategy. Working knowledge of SQL (able to read, understand, and build simple queries). Strong root cause analysis and a hands‑on, detail‑oriented approach. Strong understanding of databases, data relationships, and data integrity. Excellent stakeholder management skills - experience working with BPOs, WFM, and cross‑functional partners. Highly organized self‑starter, capable of managing multiple initiatives with autonomy and speed. Preferred Qualifications Experience with continuous improvement or operational excellence methodologies (Lean, Six Sigma, Kaizen, etc.). Advanced in SQL, Python, or BI tools (Tableau, Looker, etc.). Strong influencing skills and comfort collaborating across global, cross‑functional teams. Spanish proficiency is a plus. Seniority level Not Applicable Employment type Full-time Job function Other Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x Job Alerts Sign in to set job alerts for “Program Specialist” roles. #J-18808-Ljbffr
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Strategy & Planning Program Specialist
Há 3 dias
São Paulo, São Paulo, Brasil Uber Tempo inteiro R$40.000 - R$80.000 por anoAbout the RoleThe Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ) and customer satisfaction (CSAT ). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and...
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Strategy & Planning Specialist
4 semanas atrás
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Strategy & Planning Specialist
3 semanas atrás
São Paulo, Brasil 99 Tempo inteiroAbout The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Strategy Specialist
3 semanas atrás
São Paulo, Brasil Shopee Tempo inteiroJoin to apply for the Strategy Specialist role at Shopee Join to apply for the Strategy Specialist role at Shopee Perform strategic analysis, business, and operations modeling to inform decision-making and strategy setting; Develop complex models, both quantitative and qualitative, to support decision-making processes and strategic planning; Structure...
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Strategy Specialist
3 semanas atrás
São Paulo, Brasil Shopee Tempo inteiroJoin to apply for the Strategy Specialist role at Shopee Join to apply for the Strategy Specialist role at Shopee Perform strategic analysis, business, and operations modeling to inform decision-making and strategy setting; Develop complex models, both quantitative and qualitative, to support decision-making processes and strategic planning; Structure...
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São Paulo, Brasil TransUnion Tempo inteiroStrategy & Planning Senior Manager (Brazil) TransUnion's Job Applicant Privacy Notice Qualifications Experience in Strategy and Planning at professional or management level or equivalent work experience demonstrating a strong record in strategy and planning field. Experience at a top-tier consulting organization, investment banking or other...
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Strategy & Planning Senior Manager (Brazil)
2 semanas atrás
São Paulo, Brasil TransUnion Tempo inteiroStrategy & Planning Senior Manager (Brazil) page is loaded## Strategy & Planning Senior Manager (Brazil)locations: São Paulotime type: Full timeposted on: Posted Todayjob requisition id: **What We'll Bring:**Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas...
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Strategy & Planning Senior Manager (Brazil)
1 semana atrás
São Paulo, Brasil TransUnion Tempo inteiroStrategy & Planning Senior Manager (Brazil) page is loaded## Strategy & Planning Senior Manager (Brazil)locations: São Paulotime type: Full timeposted on: Publicado hoyjob requisition id: **Lo que traeremos:**Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas...
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São Paulo, Brasil TransUnion Tempo inteiroWhat We'll Bring: Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas capacidades, descobrindo seus talentos.Somos uma...
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Strategy & Planning Senior Manager (Brazil)
2 semanas atrás
São Paulo, São Paulo, Brasil TransUnion Tempo inteiro R$120.000 - R$240.000 por anoTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas...
