Strategy & Planning Program Specialist
Há 17 horas
Join to apply for the Strategy & Planning Program Specialist role at Uber About The Role The Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ↓) and customer satisfaction (CSAT ↑). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and continuously raise the bar for support quality. As an Operational Excellence Program Specialist, you'll directly impact how millions of customers experience Uber support by transforming data-driven insights into measurable operational improvements. What The Selected Candidate Will Do Drive data analysis to inform operational and strategic decisions that boost efficiency and quality. Identify and solve operational weaknesses, designing or improving processes that enhance scalability and performance. Lead and execute operational excellence initiatives to reduce handling time, improve resolution quality, and elevate agent performance. Collaborate cross-functionally with internal teams and BPO partners to deliver measurable, sustainable improvements. Track, analyze, and communicate the impact of initiatives through reports, dashboards, and presentations. Basic Requirements English proficiency. 2+ years of experience in data analytics, operations, program management, or process improvement, in a fast‑paced environment. Strong problem‑solving and analytical abilities; able to connect dots between data, performance, and strategy. Working knowledge of SQL (able to read, understand, and build simple queries). Strong root cause analysis and a hands‑on, detail‑oriented approach. Strong understanding of databases, data relationships, and data integrity. Excellent stakeholder management skills - experience working with BPOs, WFM, and cross‑functional partners. Highly organized self‑starter, capable of managing multiple initiatives with autonomy and speed. Preferred Qualifications Experience with continuous improvement or operational excellence methodologies (Lean, Six Sigma, Kaizen, etc.). Advanced in SQL, Python, or BI tools (Tableau, Looker, etc.). Strong influencing skills and comfort collaborating across global, cross‑functional teams. Spanish proficiency is a plus. Seniority level Not Applicable Employment type Full-time Job function Other Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at Uber by 2x Job Alerts Sign in to set job alerts for “Program Specialist” roles. #J-18808-Ljbffr
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Strategy & Planning Program Specialist
Há 4 dias
São Paulo, São Paulo, Brasil Uber Tempo inteiro R$40.000 - R$80.000 por anoAbout the RoleThe Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ) and customer satisfaction (CSAT ). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and...
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Strategy & Planning Specialist
Há 5 dias
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Strategy & Planning Specialist
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São Paulo, Brasil 99 Tempo inteiroAbout The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Strategy & Planning Program Manager
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São Paulo, Brasil Uber Tempo inteiro**About the Role**As a Program Manager on the Strategy and Planning team for LATAM, you'll play a key role in shaping and supporting our regional tech strategy. You'll collaborate with both regional and global teams across different areas of the business to turn ideas into action - driving impact and improving the way we serve our customers.In this role,...
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Strategy and Planning Specialist
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São Paulo, Brasil DiDi Chuxing Tempo inteiroIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole,...
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São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$80.000 - R$120.000 por anoCompany Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
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Business Strategy Planning
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São Paulo, Brasil UCB S.A. Tempo inteiroAt UCB, we put our heart, soul, and skills into making a difference for people living with severe diseases. Working together to push the boundaries, we combine the best of our talents to unlock innovation. Will you join us on our pioneering adventure? To strengthen our team, we are looking to fill the position of Business Strategy Planning Manager. Key...
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Business Strategy Planning
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São Paulo, São Paulo, Brasil UCB Tempo inteiro R$90.000 - R$120.000 por anoAt UCB, we put our heart, soul, and skills into making a difference for people living with severe diseases. Working together to push the boundaries, we combine the best of our talents to unlock innovation. Will you join us on our pioneering adventure?To strengthen our team, we are looking to fill the position of Business Strategy Planning Manager.Key...
