Empregos atuais relacionados a Strategy & Planning Program Specialist - Greater São Paulo Area - Uber

  • Strategy & Planning Specialist

    3 semanas atrás

    São Paulo, Brasil 99 Tempo inteiro

    Strategy & Planning Senior Analyst Join to apply for the Strategy & Planning Senior Analyst role at 99 . About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about...

  • Strategy & Planning Specialist

    2 semanas atrás

    São Paulo, Brasil Didi Tempo inteiro

    Role Responsibilities This is a new team with open positions for senior analysts and specialists (manager level). Individual roles and responsibilities will be defined as we find the right people to join the team. Your responsibilities will be a subset of: Analytics: run data analysis and generate insights to drive decisions and answer practical business...

  • Strategy & Planning Specialist

    4 semanas atrás

    São Paulo, Brasil 99 Tempo inteiro

    About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Strategy & Planning Specialist

    4 semanas atrás

    São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Strategy & Planning Senior Manager (Brazil)

    4 semanas atrás

    São Paulo, Brasil Transunion Tempo inteiro

    TransUnion's Job Applicant Privacy Notice What We'll Bring Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas...

  • PMO Planning Specialist

    Há 2 dias

    Greater São Paulo Area, Brasil Oracle Tempo inteiro

    Job DescriptionJOB DESCRIPTIONOracle leads the Business Applications and Technology market with a wide range of the largest corporations and governments in the world to mid-size nimble organizations using our market leading products.Oracle has a track record for employing and developing the very best people in the industry. We invest generously in employee...

  • Strategy & Planning Manager

    Há 6 dias

    São Paulo, Brasil Didi Tempo inteiro

    Strategy & Planning Manager Job Locations: BR-SP-Sao Paulo ID: Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for...

  • Strategy and Planning Expert

    2 semanas atrás

    São Paulo, Brasil Keeta Tempo inteiro

    What You'll Do Position SummaryWe are seeking a highly strategic and analytical Strategy & Planning Expert to join our team and lead the business evolution of our Innovation vertical. This role is responsible for designing, implementing, and optimizing the business model, managing the end-to-end P&L, and serving as the Project Management Office (PMO) for key...

  • Strategy And Planning Expert

    2 semanas atrás

    São Paulo, Brasil Keeta Tempo inteiro

    What You'll Do Position Summary We are seeking a highly strategic and analytical Strategy & Planning Expert to join our team and lead the business evolution of our Innovation vertical.This role is responsible for designing, implementing, and optimizing the business model, managing the end-to-end P&L, and serving as the Project Management Office (PMO) for key...

  • Strategy And Planning Expert

    2 semanas atrás

    São Paulo, Brasil Keeta Tempo inteiro

    What You'll DoPosition SummaryWe are seeking a highly strategic and analytical Strategy & Planning Expert to join our team and lead the business evolution of our Innovation vertical.This role is responsible for designing, implementing, and optimizing the business model, managing the end-to-end P&L, and serving as the Project Management Office (PMO) for key...

Strategy & Planning Program Specialist

2 semanas atrás

Greater São Paulo Area, Brasil Uber Tempo inteiro

About The Role
The Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ↓) and customer satisfaction (CSAT ↑). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and continuously raise the bar for support quality. As an Operational Excellence Program Specialist, you'll directly impact how millions of customers experience Uber support by transforming data-driven insights into measurable operational improvements.

What The Selected Candidate Will Do

  • Drive data analysis to inform operational and strategic decisions that boost efficiency and quality.
  • Identify and solve operational weaknesses, designing or improving processes that enhance scalability and performance.
  • Lead and execute operational excellence initiatives to reduce handling time, improve resolution quality, and elevate agent performance.
  • Collaborate cross-functionally with internal teams and BPO partners to deliver measurable, sustainable improvements.
  • Track, analyze, and communicate the impact of initiatives through reports, dashboards, and presentations.

Basic Requirements

  • English proficiency.
  • 2+ years of experience in data analytics, operations, program management, or process improvement, in a fast-paced environment.
  • Strong problem-solving and analytical abilities; able to connect dots between data, performance, and strategy.
  • Working knowledge of SQL (able to read, understand, and build simple queries).
  • Strong root cause analysis and a hands-on, detail-oriented approach. Strong understanding of databases, data relationships, and data integrity.
  • Excellent stakeholder management skills - experience working with BPOs, WFM, and cross-functional partners.
  • Highly organized self-starter, capable of managing multiple initiatives with autonomy and speed.

Preferred Qualifications

  • Experience with continuous improvement or operational excellence methodologies (Lean, Six Sigma, Kaizen, etc.).
  • Advanced in SQL, Python, or BI tools (Tableau, Looker, etc.).
  • Strong influencing skills and comfort collaborating across global, cross-functional teams.
  • Spanish proficiency is a plus.