Strategy & Planning Program Specialist

Há 5 horas

São Paulo, São Paulo, Brasil Uber Tempo inteiro R$40.000 - R$80.000 por ano

About the Role

The Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ) and customer satisfaction (CSAT ). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and continuously raise the bar for support quality. As an Operational Excellence Program Specialist, you'll directly impact how millions of customers experience Uber support by transforming data-driven insights into measurable operational improvements.

What the Selected Candidate Will Do

  • Drive data analysis to inform operational and strategic decisions that boost efficiency and quality.
  • Identify and solve operational weaknesses, designing or improving processes that enhance scalability and performance.
  • Lead and execute operational excellence initiatives to reduce handling time, improve resolution quality, and elevate agent performance.
  • Collaborate cross-functionally with internal teams and BPO partners to deliver measurable, sustainable improvements.
  • Track, analyze, and communicate the impact of initiatives through reports, dashboards, and presentations.

Basic Requirements

  • English proficiency.
  • 2+ years of experience in data analytics, operations, program management, or process improvement, in a fast-paced environment.
  • Strong problem-solving and analytical abilities; able to connect dots between data, performance, and strategy.
  • Working knowledge of SQL (able to read, understand, and build simple queries).
  • Strong root cause analysis and a hands-on, detail-oriented approach. Strong understanding of databases, data relationships, and data integrity.
  • Excellent stakeholder management skills - experience working with BPOs, WFM, and cross-functional partners.
  • Highly organized self-starter, capable of managing multiple initiatives with autonomy and speed.

Preferred Qualifications

  • Experience with continuous improvement or operational excellence methodologies (Lean, Six Sigma, Kaizen, etc.).
  • Advanced in SQL, Python, or BI tools (Tableau, Looker, etc.).
  • Strong influencing skills and comfort collaborating across global, cross-functional teams.
  • Spanish proficiency is a plus.

  • Strategy & Planning Senior Manager (Brazil)

    2 semanas atrás

    São Paulo, São Paulo, Brasil TransUnion Tempo inteiro R$120.000 - R$240.000 por ano

    TransUnion's Job Applicant Privacy NoticeWhat We'll BringNa TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas capacidades,...

  • Strategy & Planning Senior Manager (Brazil)

    2 semanas atrás

    São Paulo, São Paulo, Brasil TransUnion Tempo inteiro R$120.000 - R$240.000 por ano

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Na TransUnion, temos um ambiente acolhedor e enérgico que incentiva a colaboração e a inovação - estamos constantemente explorando novas tecnologias e ferramentas para sermos ágeis. Este ambiente dá ao nosso pessoal a oportunidade de aprimorar as habilidades atuais e construir novas...

  • Strategy & Planning Specialist (manager level)

    1 semana atrás

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$80.000 - R$120.000 por ano

    Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Business Strategy Planning

    1 semana atrás

    São Paulo, São Paulo, Brasil UCB Tempo inteiro R$90.000 - R$120.000 por ano

    At UCB, we put our heart, soul, and skills into making a difference for people living with severe diseases. Working together to push the boundaries, we combine the best of our talents to unlock innovation. Will you join us on our pioneering adventure?To strengthen our team, we are looking to fill the position of Business Strategy Planning Manager.Key...

  • atendente - banco bmg - grupo amp - penha

    Há 4 horas

    São Paulo, São Paulo, Brasil Grupo AMP Tempo inteiro R$27.000 - R$35.000 por ano

    DESCRIÇÃOSobre a vagaO Grupo AMP é uma empresa inovadora que se destaca por sua parceria estratégica como correspondente bancário do BMG, um dos principais bancos de credito do país. Contamos com mais de 65 lojas e empregando mais de 320 colaboradores, oferecendo soluções financeiras eficientes e acessíveis, promovendo a inclusão bancária e o...

  • Strategy & Planning Senior Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$60.000 - R$120.000 por ano

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Sr. Strategy

    2 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro R$60.000 - R$120.000 por ano

    About the Role Uber Direct is one of Uber's fastest-growing business lines, focused on last-mile delivery beyond the Uber Eats marketplace - including grocery, retail, e-commerce, and more. It empowers merchants to deliver orders from their own channels using Uber's logistics networkWe're looking for a Strategy & Planning Associate to support the LatAm...

  • Media Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pentasia Tempo inteiro R$90.000 - R$120.000 por ano

    Experience in iGaming (aposta esportivas) is mandatoryWhy This Role?As a Media Specialist, you'll be at the heart of our growth in Brazil. You'll lead the planning and execution of media campaigns across multiple channels to maximize ROI and drive new customer acquisition (FTDs).This role combines technical planning, campaign management, and data-driven...

  • Strategy & Planning manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$120.000 - R$240.000 por ano

    Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Strategy & Planning manager

    Há 2 dias

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$60.000 - R$120.000 por ano

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...