Insights Program Specialist

1 dia atrás

São Paulo, Brasil Uber Tempo inteiro

**About the Role** Community Operations, Global Community Operations in Costa Rica at Uber, we are all about providing amazing support that establishes trust for riders and partners. We believe in providing the highest quality service executed in the smartest, most efficient way. Community Operations Specialists are all about helping and educating both riders and drivers. Customer Support Representatives help people resolve their issues and turn unhappy users into our strongest evangelists. The COE Project Analyst ensures that new projects on the regions are deployed with high quality levels and always thinking of our customers first. **What you will do?** - Assuring a high quality review process for LatAm's different methodologies on new and continued improvement regional initiatives, performing E2E deep dive analysis. - Become an "expert" on support processes and make recommendations towards next steps based on customer satisfaction and improvements on the operational processes. - Identify root causes and find critical areas to promote improvement internal opportunities as well as in training, process and policies. - Gather key insights from processes to recommend quality improvements and make key business and product decisions. - Provide quality intelligence to help stakeholders close loops and provide the best support to our customers - E2E Methodology to guarantee also an agent customer satisfaction, making sure the tools, policies, channels they are using are efficient to provide a world class support. - Stay present and available for the team and stakeholders to clarify and answer questions about the programs in the corresponding shift assigned to the position. - Ensure the program efficiency and quality of information delivered to our stakeholders with actions such as channels monitoring, outages management, shadowing, insights, round table with operations COE and BPO etc. - Act as a Subject Matter Expert Identifying trending issues and guide the team on any improvement detected. **Basic qualifications** - **English proficiency.**: - **Understanding of the customer support environment.**: - **Data driven mindset**: - **SQL advanced proficiency**: - Customer Centric mindset - Able to connect how customers are impacted as a result of gaps in processes - Exceptional reading comprehension and writing skills - must be able to connect what users are asking for with answers to their issues. - Exceptional communication skills - Must be able to keep all parties well informed around the program's status - Passion for helping others and creating support experiences that exceed customer expectations. - Ability to provide actionable qualitative feedback with quantitative data. - Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users. - Ability to analyze data and present findings coherently and confidently. - Ability to lead and organize non-direct reports in order to ensure projects flow smoothly and all required tasks are completed. - Intermediate Excel knowledge. **Preferred Qualifications** - Degree in Business Administration or Engineering (or Currently pursuing). - Knowledge on Quality tools (Six Sigma) and/or CX

  • Data Insights Specialist

    2 semanas atrás

    São Paulo, Brasil beBeeInsights Tempo inteiro

    Job Description We are seeking a highly skilled Data Insights Specialist to join our team. As a Data Insights Specialist, you will be responsible for transforming data into actionable insights that drive business growth. Your key responsibilities will include: Designing and implementing data models using best practices in semantic layers; Developing...

  • Data Insights Specialist

    2 semanas atrás

    São Paulo, Brasil beBeeInsights Tempo inteiro

    Job Description We are seeking a highly skilled Data Insights Specialist to join our team. As a Data Insights Specialist, you will be responsible for transforming data into actionable insights that drive business growth. Your key responsibilities will include: Designing and implementing data models using best practices in semantic layers; Developing...

  • Drive Business Growth as a Marketing Insights Specialist

    Há 7 dias

    São Paulo, Brasil beBeeMarketing Tempo inteiro

    Marketing Insights Specialist This role involves leveraging marketing analytics expertise to drive business growth through data-driven decision making. The ideal candidate will have 3-5 years of experience in marketing data analysis, with a focus on delivering actionable insights and recommendations to stakeholders. Proficiency in KPI reporting and data...

  • Program Specialist

    4 semanas atrás

    São Paulo, Brasil Uber Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. About The Role As Central Field Ops Program Specialist, you will support the Project Manager with operational projects of the LatAm Field Ops portfolio, from data analysis to project implementation and rollout. The right person for this job should: Love to root cause problems, bring improvements,...

  • Market Research and Business Insights Senior Specialist

    4 semanas atrás

    São Paulo, Brasil Johnson & Johnson Innovative Medicine Tempo inteiro

    Market Research and Business Insights Senior Specialist Apply for the Market Research and Business Insights Senior Specialist role at Johnson & Johnson Innovative Medicine . Location: São Paulo, Brazil . We are searching for the best talent to support our business in Latin America by providing valuable business insights. This role will involve planning,...

  • Human Capital Insights Specialist

    2 semanas atrás

    São Bernardo do Campo, Brasil Bebeeworkforce Tempo inteiro

    The Human Capital Insights Specialist role involves collecting, analyzing and interpreting workforce data to drive business outcomes.This position ensures data quality and develops actionable recommendations for stakeholders.Key ResponsibilitiesCollect, validate and maintain workforce data from multiple sources ensuring its accuracy and completenessDesign...

  • Wfm Program Specialist

    Há 7 dias

    São Paulo, Brasil Uber Tempo inteiro

    **About the Role** At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively. We are seeking a WFM Program...

  • Global Specialist, Commercial Insights

    4 semanas atrás

    São Paulo, Brasil Bees Brasil Tempo inteiro

    O BEES é nosso aplicativo B2B, voltado a pequenos e médios varejistas do mundo todo. Usando o BEES, comerciantes e donos de bares de todo o mundo podem fazer pedidos para abastecer seus estoques, programar entregas, acessar dados do próprio negócio e muito mais. No BEES, nosso sonho é um só: fazer nossas pessoas, nossos usuários e nossos parceiros...

  • Program Specialist

    1 dia atrás

    São Paulo, Brasil Uber Tempo inteiro

    **About the Role** As Central Field Ops Program Specialist, you will support the Project Manager with operational projects of the LatAm Field Ops portfolio, from data analysis to project implementation and rollout. **The right person for this job should**: love to get into the root cause of problems and figure out how to bring improvements and build...

  • Pay-Per-Use Program Specialist

    2 semanas atrás

    São Paulo, Brasil beBeeAnalytics Tempo inteiro

    We are seeking an experienced Systems Operations Specialist to support the success of our Pay-Per-Use program. The ideal candidate will have a proven track record in data analysis, issue resolution, and process improvement. Business Systems Analyst The Business Systems Analyst plays a critical role in identifying, triaging, and resolving data and process...