Wfm Program Specialist
Há 4 dias
**About the Role**At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively.We are seeking a WFM Program Specialist to conduct WFM activities in LatAm. This role focuses on managing together with WFM Program Managers a BPO network spread across some countries in the region, looking to understand and suggest improvements to the health of the operation by gathering, assembling and analyzing data.**What You'll Do**- Data Management & Reporting- Ensure WFM files, reports, dashboards, and data sources are accurate and updated.- Maintain a central library for all region-related information.- Ensure footprint changes are correctly reflected in all files and tools.- Prepare and review decks for Executive MBR, WBR, and QBR.- Create ad hoc reports for internal analysis.- Operational Monitoring & Performance Tracking- Manage Catch All, dry queues, and performance disputes.- Monitor PTH, clear backlogs, and ensure SLA targets are met.- Review previous week's performance and ensure decks contain relevant insights.- Track and monitor forecast accuracy.- Project & Stakeholder Management- Share regular updates on project progress, roadblocks, and revised timelines.- Lead and execute key results for assigned projects, ensuring deadlines are met.- Engage in project and stakeholder management activities.- Act as the primary point of contact for SRP, BI, A&I, and BP for assigned OUs.**Basic Qualifications**- Strong data-driven and analytical skills, ability to derive insights from data and recommend action.- Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.- Ability to work independently and prioritize tasks effectively.- Proficiency in Google Sheets/Excel.- Fluent in English and Portuguese or Spanish.**Nice to Have**- 3+ years of workforce management or forecasting experience.- Bachelor's degree in Economics, Business, Engineering, or other quantitative focus; a graduate degree is preferred.- Prior experience with Workforce Management software (e.g., NICE, IEX, Aspect) is a strong plus.- SQL experience.
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Wfm Program Specialist
Há 5 dias
São Paulo, Brasil Uber Tempo inteiro**About the Role** At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively. We are seeking a WFM Program...
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Analista Wfm Pleno
3 semanas atrás
São Paulo, Brasil Teleperformance Tempo inteiro**ANALISTA WFM PLENO****Responsabilidades e Atribuições**:**Descrição de atividades**:**Realizar a parametrização de discador;****Confeccionar/gerenciar estratégias de mailing;****Elaborar reportes de desempenho das centrais, reportes de negócios e estudos para melhorias de produtividade;****Gerar insumos de banco de dados para geração de reportes...
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Strategy & Planning Program Specialist
Há 5 horas
Greater São Paulo Area, Brasil Uber Tempo inteiroAbout The RoleThe Operational Excellence team's mission is to accelerate agent performance and optimize processes across Uber's LATAM and global support operations, driving improvements in efficiency (AHT ↓) and customer satisfaction (CSAT ↑). We partner with internal teams and external vendors to identify opportunities, implement scalable solutions, and...
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WFM | Data Analyst
3 semanas atrás
São Paulo, Brasil Cognizant Tempo inteiroWFM/Data Analyst About the role As a WFM/Data Analyst, you will make an impact by delivering actionable insights, dashboards, and tools that enable operational efficiency for the Search News (Hot Events) team. You will analyze data, monitor workforce performance, and ensure adherence to productivity standards, supporting curators, Quality Analysts (QAs), and...
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WFM | Data Analyst
Há 8 horas
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiroWFM/Data AnalystAbout the roleAs a WFM/Data Analyst, you will make an impact by delivering actionable insights, dashboards, and tools that enable operational efficiency for the Search News (Hot Events) team. You will analyze data, monitor workforce performance, and ensure adherence to productivity standards, supporting curators, Quality Analysts (QAs), and...
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São Paulo, Brasil QuintoAndar Tempo inteiroSobre o Grupo QuintoAndar Somos o Grupo QuintoAndar, o maior ecossistema imobiliário da América Latina. Guiados por um propósito compartilhado de ajudar pessoas a amar o lugar onde moram, contamos com um portfólio diversificado de marcas e soluções, em diferentes países da América Latina, que contemplam todas as fases da jornada do morar e ainda um...
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Workforce Management Senior Specialist
1 semana atrás
São Paulo, Brasil Wise Tempo inteiroCompany Description Wise is a global technology company building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping...
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Workforce Management Specialist
Há 7 horas
São Paulo, Brasil Blaze Tempo inteiroJoin Blaze, the fastest-growing casino in LATAM! **Your main responsibilities**: - Perform WFM activities, being responsible for planning, preparing work shifts, real-time monitoring and compliance control. - Ensure the creation and maintenance of monthly work shifts based on demand forecast, respecting all CLT requirements, including work shift control,...
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Loyalty Program Specialist
1 semana atrás
Sao Paulo, Brasil Comarch Tempo inteiroComarch is a rapidly developing global provider of professional services and IT business solutions. During its 20-years history, over 3000 IT projects have been successfully executed and Comarch’s software has been implemented in more than 40,000 companies worldwide. For its São Paulo branch we are looking for an entrepreneurial, dynamic, ambitious person...
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Loyalty Program Specialist
2 semanas atrás
Sao Paulo, Brasil Comarch Tempo inteiroComarch is a rapidly developing global provider of professional services and IT business solutions. During its 20-years history, over 3000 IT projects have been successfully executed and Comarch’s software has been implemented in more than 40,000 companies worldwide. For its São Paulo branch we are looking for an entrepreneurial, dynamic, ambitious person...
