WFM Specialist
Há 5 dias
Description
Position at ARRISE
About Us:
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions.
Role description:
The Workforce Management Specialist is responsible for continuously overseeing (24/7) workforce schedules and staffing to ensure smooth operations and compliance with our Workforce Management Guidelines. You'll play a key role in monitoring monthly and daily shift coverage, verifying attendance, and ensuring that each team is adequately staffed and prepared for monthly and daily demands.
Responsibilities:
- Design and plan daily and monthly shift schedules
- Plan, organize and implement staff rotation strategy
- Investigate company's staffing needs and take actions to staff accordingly
- Assist in new employee onboarding
- Create, present and submit reports for upper management
- Verifies work schedules for employees to ensure the appropriate number of staff is available for each work shift
- Creates and maintains daily staffing reports, which include verifying employees' work hours, requested time off etc
- Inconsistencies and scheduling concerns are reported to management to address
- Along with scheduling and monitoring employee work schedules, assist human resources in a variety of ways as requested by HR department and Team Managers
- Assisting in the orientation of new employees, explaining the requirements of work shifts and hours, as well as training new employees on systems or programs used to report work hours
- Other administrative tasks and related duties requested by the direct Supervisor or Management
- Excellent organizational skills
- A bachelor's degree in business management, Human Resources, Law, or a related field is a plus
- Proficient in Microsoft Office (Word, Excel, etc.)
- Ability to work in a team and manage multiple tasks simultaneously
- Strong interpersonal skills and attention to detail
- Proficient in both verbal and written English
- Excellent communication skills
- Willingness to work in an office-based shift system
- Strong analytical skills
- Ability to quickly resolve scheduling conflicts and staffing issues
- Adaptability to changing business needs and fluctuating workloads
- Capable of making critical workforce decisions under pressure.
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