Operations Manager

Há 15 horas

São Paulo, Brasil rsg Tempo inteiro

**RSG Brasil Headhunters**
**São Paulo**
**Client: International BPO Company**

**Position: Operations Manager**

**Key skills**:

- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
**Responsibility**:

- Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
- Effective collaboration with team members and co-managers, immediate superior, and others Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
- Manage program daily and monthly operating metrics within budgeted expense parameters;
- Develop, manage, and maintain employee productivity goals against departmental standards;
- Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
- Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention.
- you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.

**Experience**:

- At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup;
- Managed at least 80-100 staff across multiple lines of business;
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
- Proven track record of meeting and delivering targets and commitments;
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving, - decision-making, and analytical skills;
- Willing to work on public holidays and shifting schedules, including night shifts when needed.

Wages: open to negotiation

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