Data Center Technician

AS/BS in Information Systems, Computer Science or related area.
- May be coupled with certifications to include CCNA, CCNP and JNCIA.
- Proven knowledge on Hardware troubleshooting and isolation test on high performance equipment
- Proven knowledge on Linux troubleshooting
- Proven Knowledge on TCP/IP networking, cabling, optic types, test equipment such as VFL, power meter, and OTDR.
- 3-5+ years of mid-level and/or enterprise experience in a highly dynamic environment, experience working in virtualized enterprise networking
- Broad understanding of infrastructure technologies.
- Experience with cabling infrastructure best practices and methodologies.
- Ability to identify issues root cause and process inefficiencies.
- May automate tasks, modify small tools and propose new SOPs.
- Ability to Execute or manages small-to-medium-sized technical projects at cluster level
- Fluent in English
- Fluent in Portuguese
- It may require to travel locally and/or internationally;
- This position also has a physical component requiring the ability to lift & rack equipment up to 18Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Job summary
Amazon is looking to hire a highly motivated, best-in-class Data Center Technician to join our growing team within infrastructure operations and provide hands on support for its Data Center location. Scope of work includes: Manage work and priorities through ticketing system and coordination with Data Center Manager; troubleshooting and repairing servers with hardware and network issues. Work involves hardware diagnostic and replacement of failed components. Must be able to work effectively with minimum supervision and handle multiple priorities.
Technician will be allocated in the São Paulo state, however will also provide remote support to other Data Centers in the region when required. They’ll be responsible for day to day incident management of servers, networking equipment and cabling.
The Data Center Operations is a 24x7 team and this position is to work on non-business hours
Internal job description
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

**Responsibilities**:

- Work and meet SLA’s against assigned trouble tickets via a directed workflow
- First line touch point for hardware troubleshooting and technical issues
- Perform regular server hardware repairs(drives, motherboards etc)
- Carry out routine network, server hardware and OS related repairs
- Work with cross-functional teams on a regular basis to complete routine work
- Adhere to security and safety best practices in the data center
- Participate in team meetings for metric analysis and daily/weekly goals achievement
- Identify and help create documentation for use globally
- Identify and help create process improvements relevant to the data center environment
- Perform server upgrades, rebuilds, scheduled works as required
- Interact with third party vendors & contractors
- Contribute to the development of other team junior members
- Coordinate with Engineering Maintenances at site level
- Able to serve as an escalation path for complex issues
- Hands on experience with x86 architecture based systems.
- Experience with Linux or similar OS.
- Knowledge of network design, protocols and troubleshooting
- Understanding of storage devices.
- Understanding of scripting languages.
- Must exhibit good written and verbal communication skills in both Portuguese and English.
- Spanish is a plus.
- Perform hardware troubleshooting and components replacement.
- At least 2 years of experience providing leadership to more junior team members
- Highly organized and able to coordinate complex tasks with other team members.
- Proven track of providing creative solutions to recurring problems and last minute capacity demands.
- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment) is a plus