Ic & Cfc Delivery Manager

This role is responsible for developing & implementing Field Force and Incentive Compensation Strategies in alignment with Brazil’s strategic priorities to drive sales growth and performance. This, includes delivering CFC services including Territory Management & Optimization, CRM Delivery and Operations & Incentive Compensation Plans and Contest & Awards.-
- Accountable to ensure effective processes are implemented to allow the core Field Operations business to run smoothly and efficiently.- This role provides ongoing support to all field based personnel. It includes developing and supplying key data sets and information that allow the field facing organization to measure and monitor and incentivize performance to adapt to business strategies and external changes.- Serve as the central point of contact for the field and provide an ongoing communication platform and support for the field force on CFC Service Delivery.

POSITION RESPONSIBILITIES

Incentive Compensation Design & Strategy- Designs, manages, and administers effective IC Plans Designs (ICPDs) to drive the right behaviors and performance of the CFCs in alignment with the Business partners strategies.- Proactively identifies potential compliance risks and partners with Biopharma Quality to manage these in alignment with Global Minimum Incentive Standards Policy (GMIS).- Streamlines and scales systems across Bus and identifies needs for innovation or operational support.- Takes appropriate/compliant risks to advance innovative processes and methodologies.- Drives alignment to the Global IC Ops. model, processes, enhancements, and strategies.- Drives transformation: standardization, optimization and automation towards higher efficiency, better service quality, and faster solution provisioning.- Ensures the provision of service delivery data and insights to support further its optimization, to enhance effectiveness of daily service delivery operations, and to provide insight for Commercial Ops.- Ensures the usage of Commercial Ops IC service delivery tools and platforms.- Improves quality, consistency (One Pfizer), and compliance across BUs.- Ensures all IC service delivery meets aligns with Global Minimum Incentive Standards Policy (GMIS) and Corporate Policies 706 and 707.- Represent Pfizer in any legal cases related to Incentive Compesnation when required.

Field Force Deployment

Field Force Communications- Lead communication strategies for the Field Force- Build Field Force communication platform to enhance two-way communication between the leadership team and the Field Force- Serve as the escalation point of contact for the field and ensure effective triage and resolution of issues

Sales Data Management- Design & manage the field force structure according to the best allocation resourcing possible.- Work closely with IC (Incentive Compensation Team) and BAI to provide them the Field Force Structure to support Reps’ Sales achievement and corresponding Incentives

ORGANIZATIONAL RELATIONSHIPS

Field Force; BU Leads and Country Leadership; Digital; PX; Marketing;Compliance; Legal; Vendors

TECHNICAL SKILLS REQUIREMENTS

Technology savvy; commercial operations leadership; budget and finance management; influencing skills; excellent oral and written communication skills; project management skills; understanding of legal / regulatory requirements

EDUCATION AND EXPERIENCE- Bachelor’s degrees required. Master degree preferred- 5+ years commercial or pharmaceutical industry experience- 5+ years of experience and demonstrated skills in operational business and process planning and delivering business strategies and plans in a complex organization- 3+ years experience leading/supporting complex projects or PMOs that include managing technical teams and multi-functional business processes- 2+ years managing vendors or outside consultants- Successful track record of leading change within an organization- Demonstrated history of leading innovation/transformation- Delivery of exceptional customer services and experiences- Demonstrated agility to independently drive program completion- IT literacy- Deep understanding of field based technology- Ability to communicate effectively and appropriately with internal & external stakeholders- Proven understanding of field force deployment processes- Ability to work in a matrix environment- Proficiency in Brazilian Portuguese (local language) and English is mandatory. Spanish language is also preferred, but not mandatory.

OTHER JOB DETAILS- Work Location Assignment: On-site 2-3x/week or as needed by the business EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Sales Operations & Admin

LI-PFE