Payment Operations Lead

Há 5 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**:
The role of Payment Operations Lead is to ensure that we provide our customers with a broad portfolio of solutions across all our markets, focusing on operational optimization of our solutions and management of existing providers. You will work in close conjunction with the Risk Team whose remit is to ensure we create a safe and compliant environment for our customers through various measures such as combatting money laundering, preventing credit card fraud, affiliate and bonus abuse and aligning with regulatory requirements

**Key Responsibilities**:

- Work hand-in-hand with your team members in acting as a main point of contact for any customer queries that need the payments operation's team attention
- Ensure everything that we do is clearly communicated with your peers including other departments such as customer service, risk operations and finance.
- Lead and be part of projects aiming to improve customer journey and internal efficiency, forming part of the company's strategy.
- Make relative suggestions on how the current tools and processes can be improved based on your experience.
- Absorb as much feedback as you can and liaise with the payment product team to convert operational problems into deliverable technical solutions.
- Ensure you are constantly updated on the Payments roadmap, and keep the OPS team updated at all times.
- Create & maintain internal confluence (wiki) pages, to document payment procedures, and provide effective material for other departments.
- Review the policies and procedures of the payments department and make recommendations for improved efficiency
- Conduct regular UAT on both sites to ensure an optimal customer experience. In a structured manner, identify, record and escalate bugs whenever necessary. Ensure clear deliverables are prioritized and delivered in a timely manner.
- Run market/competitor analysis exercises to identify the gaps in offering or UX; analyse the KPIs to identify opportunities for optimization.

**Requirements**:

- 3 year minimum experience in a similar role, working for an online business in a payments capacity
- In-depth understanding of the payments eco-system and leading payment providers
- Strong analytical skills, a problem-solving mind-set and great attention to detail
- Natural ability to identify issues or risks and convert them into preventive and pro-active measures
- Approachable, Reliable and Team oriented
- Commercial awareness and great team player
- Flexibility to work evenings and weekends if required
- Advanced Microsoft Excel skills

The above duties should give an overall picture of the employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list, additional, related, duties may be assigned by the manager in line with business exigencies and continuity.

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Player Operations Lead

    Há 3 dias

    Mato Grosso, Brasil Patrianna Tempo inteiro

    **Player Operations Lead**At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a fast-growing iGaming company based in Gibraltar, we are searching for a Player Operations Lead to oversee key areas of Player Operations, including AV, KYC, risk management, and payment processing. This role...

  • Head of Payment Operations, Verification and Risk

    1 semana atrás

    Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiro

    **Key Responsibilities**: **Leadership & Strategy**: - Lead and oversee the Payment Operations, Verification, and Risk teams, ensuring operational excellence, efficiency, and compliance with company policies. - Develop and execute a comprehensive payment processing strategy that aligns with the company's growth objectives. **Risk Management & Fraud...

  • Operations Excellence Director

    Há 3 dias

    Mato Grosso, Brasil beBeeRisk Tempo inteiro

    OverviewAs a Player Operations Lead, you will be responsible for overseeing key areas of Player Operations, including Anti-Money Laundering (AML), Know Your Customer (KYC), risk management, and payment processing. This role involves managing a team of Operations Specialists to ensure operational excellence and efficiency.Key ResponsibilitiesManage and mentor...

  • Payments Optimization Specialist

    Há 3 dias

    Mato Grosso, Brasil Ventures Lab Tempo inteiro

    The purpose of the role is to manage the Payments IQ system, optimize functionality and features. **Responsibilities**: - Continuous optimization of PaymentsIQ functionality and features continuously, including but not limited to changing/updating PSP routings and cascading, building analytical reports, alerts and messages through PIQ; - Configuring new...

  • Manager of B2C Operations

    Há 6 dias

    Mato Grosso, Brasil High 5 Games Tempo inteiro

    B2C Operations and Payment Manager will oversee our B2C Operations group, leading our newly created and growing Customer Support and Fraud, Risk, and Payments teams. You will take a hands-on approach in developing and implementing a comprehensive fraud and risk management strategy, as well as a best in class customer support team. you will collaborate...

  • Unlocking Payment Optimization Opportunities

    Há 2 dias

    Mato Grosso, Brasil beBeePayments Tempo inteiro R$80.000 - R$150.000

    Optimizing Payments ExcellenceThe purpose of this role is to oversee the optimization of payments processes, ensuring seamless transactions and efficient financial operations.Key Responsibilities:Streamline payments functionality and features, including PSP routings and analytical reportingConfigure new payment solutions and integrations, leveraging...

  • Managing Director

    1 dia atrás

    Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiro

    **About the Role**: As Managing Director of this flagship product, you will be responsible for the overall strategic direction, growth, and success of the payments reconciliation tool. This is a senior leadership role, requiring a mix of commercial acumen, product vision, operational excellence, and people leadership. You will work closely with...

  • Payment Product Specialist

    2 semanas atrás

    Mato Grosso, Brasil Hero Gaming Tempo inteiro

    **About the Role** We are looking for a dynamic **Payment Product Specialist** to join our team and contribute to the strategic direction and execution of our payments roadmap across Hero Gaming Group. You will play a key role in optimising the payment experience across multiple brands and markets by ensuring seamless integrations, high acceptance rates,...

  • Payment Solutions Manager

    Há 5 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We are looking for an experienced Payment Solutions Manager to join our rapidly expanding team based in Malta. The primary responsibility of the Payment Solutions Manager is to maintain and build out our payment processing capabilities in all the markets where we operate or expand. You will work with internal and external stakeholders,...

  • Operations Team Lead

    Há 6 dias

    Mato Grosso, Brasil Wolt - English Tempo inteiro

    **About Wolt**: At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we...