Product Operations Manager

Calamatta Cuschieri Moneybase pc is a privately held Fintech Group that founded the Maltese financial services industry in 1971 and which operates in Investment Services, Payments and Fund Administration. Today the Group is evolving at a fast pace whilst keeping the same core principles, that of providing clients the best service using the latest technology and the top professionals in their field, whilst ensuring the good governance and ethics.

Moneybase is a multi-award-winning finance platform that allows individuals and businesses to easily manage all their financial needs, from daily payments to investments to treasury and wealth management we have got you covered.

We are committed to attracting and selecting the very best people to join our team and to creating a workplace that promotes individual career growth; we value our people and their well-being. The group employs 200 people from over 30 countries around the world with Assets Under Management and Administration of over 3 billion.

We are currently working on a number ambitious and exciting projects that will catapult moneybase internationally and we are utilising the very latest technologies to get there. As we continue to grow sustainably, a new position has arisen for a Product Operations Manager**reporting directly to the CTO.

**Summary of Position**:
We are looking for a Product Operations Manager ensures that product teams are aligned, efficient, and data-driven in delivering high-quality releases on time. This role acts as the connective tissue between product, engineering, architecture, Devops, and business leadership enabling smooth planning, execution, and feedback cycles. With a focus on operational excellence, the Product Operations Manager drives process adherence, optimizes release management, and establishes performance tracking mechanisms that enhance both team output and product impact.

The role requires a proactive leader who can ensure the standard practices across multiple teams, streamline communication, and enforce accountability while enabling continuous improvement. By balancing strategic oversight with tactical execution, the Product Operations Manager empowers teams to deliver impactful products at scale while minimising operational risks

**Duties & Responsibilities**:

- Act as liaison between product, developers, architecture team and customer support
- Facilitate cross-functional planning rituals such as release retros and roadmap reviews
- Report on roadmap progress monthly
- Publish regular release reports: volume, failure rate, incident response
- Coordinate with marketing, and CTO, and CEO for high-stakes releases
- Ensure adherence to company processes by all teams
- Ensure cross business vertical coordination and prioritisation
- Enforce SOPs to swiftly and efficiently Identify non-performing individuals, liaise with HR on performance improvement plans and take-action without delay.
- Monitor teams' performance giving particular attention to non-performing teams and taking swift and tangible action accordingly
- Monitor product owner performance giving particular attention to non-performing product managers
- Build dashboards to track delivery metrics (velocity, release success rate, launch ROI)
- Identify bottlenecks in product delivery and implement tangible improvements swiftly
- Create standardised go-to-market checklists and launch frameworks, and ensuring readiness documentation, risk assessments, and signoffs are complete
- Define and manage a centralised release calendar across business units using JIRA
- Coordinate deployment windows, blackout periods, and change freezes with infrastructure teams.
- Facilitate release planning meetings involving product, QA, engineering, DevOps and support
- Monitor release execution and post-deployment validation (especially critical in high-risk environments like payments or fraud detection).
- Own internal release communications: timelines, changes, known issues, and support readiness
- Drive incident resolution processes during or after a release
- Lead blameless post-mortems, document learnings, and enforce continuous

improvement
- At least 5 years’ experience in product operations, program management, or release management within technology-driven organisations.
- Proven track record of managing release cycles, deployment calendars, and cross-functional coordination in complex environments (preferably SaaS, fintech, or payments).
- Strong understanding of Agile methodologies and product delivery workflows.
- Hands-on expertise with JIRA, GitHub, SharePoint, and similar tools.
- Demonstrated ability to build dashboards and reporting frameworks that influence executive decision-making.
- Experience managing incident resolution and post-mortem processes in high-risk product domains.
- Exceptional stakeholder management skills, with the ability to navigate conversations from engineers to C-level executives.
- A process-driven mindset with the ability to enforce