Cx Business Analyst Global

**GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. **THE OPPORTUNITY**: We are hiring a **CX Business Analyst Global **to our **Customer Experience** team in **São Paulo, Brazil** Based in São Paulo but with a global footprint, the Business Analyst will support both the Global Social Media CX operation as the US CX operation. This role is responsible for pulling out data, extracting insights, providing learnings and creating reports that help not only our CX operations but all internal stakeholders take action based on voice of customer. **YOUR IMPACT**: - Create reports and provide insights and learnings to all stakeholders; - Diagnose, analyze, and interpret trends in complex data sets; - Create and maintain dashboards to track customer activity and support team productivity; - Identify specific business and process improvement opportunities; - Assist with project management for selected projects; - Coordinate with different departmental teams to produce better business outcomes; - Test business processes and recommend improvements; - Query data and create user-specific data reports; - Filter and clean data by reviewing reports to locate and correct issues; - Collaborate cross functionally to prioritize business needs and complete ad hoc analysis projects; - Identify opportunities to automate and improve new processes. **WHO YOU ARE**: - Bachelor's degree; - Fluent in English; - Previous relevant experience with dashboards, reports and data analysis; - Advanced Excel knowledge; - MySQL knowledge with desire to improve proficiency; - Familiar with Social Media analytics tools, such as Instagram, Facebook, Twitter, TikTok, and others; - Self-driven with a goal-oriented attitude (Hands-on Approach); - Have cross-org, holistic vision; - Is aware of external events and how they impact our business and operations; - Adaptable and capable of working in fast-paced environments; - Strong analytical, critical thinking and problem-solving abilities; - Good communications and presentation skills; - Ability to manage and handle data confidentially; - Self-starter with the ability to work independently; - Flexibility and willingness to adapt to company changes and growth; - Enthusiasm for helping people have a happy and healthy life **WHAT WE OFFER YOU (Latam)**: We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include: **WELLNESS**: Health, dental, and life insurance. **FLEXIBLE WORK**: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. - (If the role doesn't offer flexible location: delete the sentence "Choose when and where you work", indicate where the person needs to be located, and specify if the role is hybrid or remote.)_ **FLEXIBLE SCHEDULE**:We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs. **GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted. **PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge. BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday. **PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation **CAREER GROWTH**: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. **CULTURE**: An exciting and supportive atmosphere with ambitious people