Operations Director

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

Team Overview:
We are looking for a high-impact Director to join our Mobility business in a rotational, generalist capacity. This is a rare opportunity for a visionary, execution-driven leader to gain an end-to-end perspective of our operation across the most critical strategic areas including pricing, planning, user acquisition, loyalty, promotions, product experience, and engagement before assuming a senior operational leadership role with full P&L ownership.

This role is designed for an accomplished leader who excels in steering complex, cross-functional initiatives, shaping strategy at scale, and driving measurable business results in fast-paced, high-change environments.

Role Responsibilities:

- Lead rotations across key verticals (e.g., pricing, planning, growth, loyalty, experience) to develop deep expertise in our business drivers and operational levers.
- Shape and execute strategic initiatives that deliver impact across growth, efficiency, and user experience.
- Oversee high-stakes projects from concept to execution, ensuring speed, precision, and measurable results.
- Influence and align cross-functional and cross-country teams including product, operations, and analytics around shared strategic goals.
- Transition into a senior operational leadership role with full accountability for business KPIs, financial performance, and operational delivery.
- Mentor and develop senior managers and high-potential talent to build long-term organizational capability.

Role Qualifications:

- Exceptional strategic and analytical thinking, with a track record of translating complexity into scalable business solutions.
- A strong bias for action: decisive, pragmatic, and able to navigate ambiguity with confidence.
- Outstanding communication and influencing skills, with experience engaging senior stakeholders, boards, or external partners.
- Demonstrated resilience, adaptability, and openness to feedback in high-growth, dynamic contexts.
- Proven success leading cross-functional teams and delivering results in high-stakes, fast-moving environments.
- Background in senior management roles within management consulting, technology, mobility, or other high-growth industries.
- Bachelor’s degree required; MBA or advanced degree preferred.
- Fluent in Portuguese and English

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, pl