Technical Services Professional

543853BR

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Technical Service Professional

Monitor network devices (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions, and platforms)
Perform Event Management and Incident Management in accordance with established process and procedural guidelines
Provide SLA driven response to all events, incidents, and outages
Provide voice and data technical support in CISCO platforms
Use network monitoring and management tools to gather information and interpret data to successfully identify, understand, and resolve network Events and Incidents and to improve network performance
Coordinate dispatches & communicate remotely with on-site technical resources to include third-party, data center, or other resources
Contribute to and maintain configuration documentation for all deployed network devices and components
Perform related duties as assigned.

NOC experience required (+ 2 year)
Solarwinds monitoring and analysis (+ 2 year)
Broad experience using a variety of monitoring and ticket management tools
Experience in monitoring core network and customer performance including interface errors, aging, and traffic utilization on a daily basis, and open Incidents for remediation as necessary

Strong customer communication skills
Analytical mindset and have excellent troubleshooting skills
Ability to resolve network issues quickly and effectively.
Network design, Routing, DNS, IP Subnetting
TCP/IP Routing Protocols (BGP and OSPF)
Have working knowledge of routing protocols and technologies
CCNA R&S

CISCO CCNA

**Required Technical and Professional Expertise**

English advanced
Fortinet - NSE Certification
CCNA

**Todas as nossas vagas são elegíveis
para pessoas com deficiência ou reabilitadas**

**Preferred Technical and Professional Experience**

Preferred qualifications
CCNP
Fluent in English
Fortinet skills as a plus.

**Required Education**

Bachelor's Degree

**Preferred Education**

Bachelor's Degree

**Country/Region**

Brazil

**State / Province**

SAO PAULO

**City / Township / Village**

Hortolandia

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Technical Specialist

**Role ( Job Role )**

Technical Services Professional

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y006) Kyndryl Brasil Serviços Limitada

**Is this role a commissionable/sales incentive based position?**

No