Onboarding Specialist

Do you want to become a key figure in the **onboarding of new customers**? At edrone, we are looking for individuals who will join our **Customer Support** team as **Onboarding Specialist** with a passion for the task. If you are interested in eCommerce and feel inclined towards building customer relationships, and would like to contribute to their initial successes with our product, this might be the place for you

**Our Product**:
We are an AI-based e-CRM dedicated to e-commerce companies to support their operations and build close relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.

We provide advanced Marketing Automation solutions based on our algorithms, that are easy to install (Plug'n'Play). Our main goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.

**Sounds interesting? Keep reading**

**What We Offer**
- Health & dental insurance
- TotalPass
- Food & transportation voucher
- Free English lessons
- Therapy sessions (Telavita)
- SESC full credential
- A dynamic, innovative environment
- Performance-based commission
- Hybrid work model - São José dos Campos office (at least 2 times per week)
- Salary range (R$ 2,5k - R$ 3K CLT contract)

**What your typical day will look like**:
- Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
- Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
- Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
- Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
- Collecting customer feedback on the product and reporting monthly goal achievements.
- Training new members on handling the onboarding process.

**What we are looking for**:

- ** Experience**in Sales, Support, Account Management, or Customer Success
- Strong **negotiation**& **relationship management** skills
- **Knowledge**of eCommerce, marketing, and data-driven decision-making
- Intermediate **English** (B2+ level)

**This role will be perfect for you if**:

- You have experience and enjoy working with customers, and building relationships with them is second nature to you
- English speaker, as an international company you will be in contact with the language constantly
- You are not afraid of new challenges, and your energy and proactive approach make no task daunting
- A lot is happening here, so if you work well under time pressure while maintaining calmness and effectiveness, we will definitely get along
- You can work independently and are not afraid to take responsibility for your actions - ownership is key to our success
- Continuous development and improving qualifications are an integral part of your life - we care about you being able to grow with us every day
- Your strengths include a basic understanding of marketing or an interest in eCommerce, and the world of trends and innovations is a natural environment for you

**Bonus if you have**:

- Previous experience in **e-commerce or marketing** - if you don't, it's not a problem
- You have previous experience with **B2B clients**

**Recruitment Process**
- **Interviews**:

- 30 minutes interview with **Giovanna Dias**, People&Culture Partner
- 45 minutes interview with **Tatiane Oliveira**, Onboarding Manager
- **Final decision & feedback