Account Manager

Account Manager

Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Requisition ID

2200000IJU

Customer Experience

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The team you will be a part of

Our Customer Experience (Cx) organization is the primary interface with communication service providers. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Experience is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

What you will learn and contribute to

As part of the team, you will:

- Be the Account Manager for Enterprise Brazilian Market, mainly dedicated to Finance and Agrobusiness Segments.
- Be in charge of customer relations, prospecting and digging business opportunities.
- Understand the customer's needs, identify and develop sales opportunities and manage NOKIA teams to answer these opportunities best.
- Guarantee the interests of the company (commercial proposals in compliance with border objectives ) and the customer.
- Support and sell portfolio (meet customers, organize advertising events, give feedback on customer needs evolution regarding its market, coordinate offers preparation)
- Support customer demands internally (ambassador role)
- Manage their business (reporting process, following the orders, etc.)
- Understand and forecast the needs of the customer, and manage the development of solutions (with pre-sales teams, architects and marketing
- Make frequent field trips for customers (around 50% of time).
- Keep permanent contact with tendering teams, programme/project managers and teams.

Your skills and experience

You have:

- Around ten (10) years of proven experience in Sales in the IT and Telecom market in Finance or Agrobusiness segments
- Background on the Enterprise market and its communication demands to fit the needs;
- Robust background selling technological systems focusing on the telecom market
- Electrical / Telecom Engineering or IT Education;
- Strong interpersonal ability;
- Excellent communication skills;
- Fluent in English and desirable Spanish communication;
- Resident in São Paulo;
What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.