Application Analyst

Há 6 dias

Sao Paulo, Brasil NetCracker Tempo inteiro

Sao Paulo, Brazil

Netcracker
Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

**Position Summary**:
**Role and Responsibilities**:

- Identify, analyze and troubleshoot technical issues;
- Perform service restoration activities and eliminate business impact, either by means of the system or by providing workaround using technical toolset (e.g. PL/SQL, etc.);
- Provide cost-effective solutions for issues within Netcracker software, ensuring SLA compliance;
- Develop data fixes;
- Work with client’s and/or Netcracker’s ticket tracking portal;
- Follow incident and problem management processes (ITIL);
- Participate in Change Request implementation
- Work as part of the telecom service providers’ transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
- Participate in customer meetings to assure issue resolution;
- Organize knowledge transfer between project and support teams;
**Experience & Requirements**:

- Excellent oral, written communication and presentation skills.
- Strong knowledge on Telecom mediation process/functionality.
- Good experience in production support of BSS/OSS, preferably having experience in Mediation.
- Familiarity with database concepts.
- Ensure SLA compliance
- Unix/Linux Shell /Perl /PLSQL scripting and should be able to write SQL's.
- Ability to work with multi-threaded process in Linux.
- Ability to work independently with little or no supervision on complex projects.
- Detail and customer service oriented.
- Strategic and analytical thinking skills with the ability to solve problems and make decisions
- Ability to conduct in-depth research
- Experience in working in a multi-client and multi-vendor environment
- Ability to work in group environment which achieves results through teamwork
- Knowledge on ETL is an added advantage

**Education**:

- Bachelor’s Degree in Computer Science or other Technical Engineering discipline.

LI-ML1

  • Application Engineering Analyst

    2 semanas atrás

    Sao Paulo, Brasil Rockwell Automation Tempo inteiro

    **Job Title**:Application Engineer Analyst **Department**:ITD - Power Control Business **Summary** Application Engineer Analyst will perform a variety of assignments including being the technical responsible for Motor Control Center and Medium Voltage Drives projects. Working with a diverse team of Supply Chain, Project Managers and Production, the Analyst...

  • Application Support Analyst

    Há 4 dias

    São Paulo, Brasil OMP Tempo inteiro

    Join to apply for the Application Support Analyst role at OMP We’re a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services. Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions...

  • Application Support Analyst

    2 semanas atrás

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Application Portfolio Management Analyst

    Há 2 dias

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APPLICATION PORTFOLIO MANAGEMENT ANALYST (Nº DO VAGA: ITO001906) **Descrição**: **Description**: - Vendor Management - Ensure documentation completeness and relationship with the vendors - Project Portfolio Management - Ensure the quality of the projects documentation, adherence with the project governance, budget control and appropriate status report. -...

  • Application Support Analyst

    Há 4 dias

    São Paulo, Brasil OMP Belgium Tempo inteiro

    As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: Making your customers’ day byproviding solutions for the challenging problems they experience. Taking...

  • Application Support Analyst

    Há 13 horas

    São Paulo, Brasil OMP Careers Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...

  • Application Portfolio Management Analyst

    4 semanas atrás

    Sao Paulo, Brasil BNP Paribas Tempo inteiro

    APPLICATION PORTFOLIO MANAGEMENT ANALYST (Nº DO VAGA: ITO )**Descrição**:**Description**:- Vendor Management - Ensure documentation completeness and relationship with the vendors- Project Portfolio Management - Ensure the quality of the projects documentation, adherence with the project governance, budget control and appropriate status report.- Audit...

  • Application Support Analyst

    2 semanas atrás

    Sao Paulo, Brasil OMP Tempo inteiro

    São Paulo, Brazil We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services. Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? And are you eager to communicate your solution to our customers to make their...

  • Application Support Analyst

    Há 6 dias

    São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    2 hours ago Be among the first 25 applicants Direct message the job poster from Tata Consultancy Services G-TAG | Overseas Hiring & Digital Transformation Practice Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a...

  • IT Analyst +

    2 semanas atrás

    Sao Paulo, Brasil Santander Tempo inteiro

    IT Analyst + SAO PAULO, Brazil **WHAT YOU WILL BE DOING** - Profissional irá atuar na Administração de plataforma de Middleware e Aplicações. - Plataforma inclui produtos como IBM Websphere Application Server, IHS, IIS e IBM Websphere MQ. - Suporte na solução de Incidências, Troubleshouting e resolução problemas. - Atuação em ambientes de...