Customer Support

1 semana atrás

Rio Grande do Sul, Brasil iClosed Tempo inteiro

Join the #1 Customer Care Team

Are you passionate about** helping customers succeed and delivering exceptional experiences?** Do you thrive on solving problems, guiding users, and ensuring they get maximum value from a product?
If so, **we want YOU on our team**

As a **Customer Support and Success Specialist**, you'll play a crucial role in empowering our customers, resolving their challenges quickly, and building long-term relationships that drive growth. You'll work closely with sales, product, and engineering teams to make sure every customer interaction is smooth, impactful, and aligned with their goals.

What You’ll Do
- Troubleshoot product issues and coordinate with Engineering for resolutions.
- Guide onboarding, training, and feature adoption to drive outcomes.
- Build proactive reports / check-ins to reduce churn and expand usage.
- Capture customer feedback and partner with Product on improvements.
- Maintain and grow our knowledge base (FAQs, how-tos, macros).
- Track accounts at risk and create action plans to recover health.

You’ll thrive in this role if you have:

- 2+ years in SaaS customer support/success or related client-facing roles.
- Excellent communication, empathy, and problem-solving skills.
- Familiarity with support/CS tooling (e.g., Intercom/Zendesk/HubSpot).
- Ability to translate technical concepts into friendly guidance.
- Ownership mindset and proactive action taking in a fast-paced startup.
- Bonus points for:

- Experience with sales-tech, fintech or SaaS.
- Exposure to CS analytics (health scores, NRR/GRR, retention levers).
- Additional languages (French) not a must but good to have.

Why Join iClosed?
- **Impact at scale**: Your work directly influences customer outcomes and retention.
- **Modern stack**: Work with a thoughtful set of tools that help you focus on customers.
- **Collaborative culture**: Tight partnership with Product, Engineering, and Sales.
- **Growth & leadership**: Shape our customer journey and best practices as we scale.

Benefits for You
- Competitive compensation structure
- Full-time & fully remote
- Yearly and quarterly performance bonuses
- Holidays & PTO
- Clear career growth path
- Annual company retreats
- Medical & Fitness allowance
- High-energy, fun and collaborative team environment

**_Join us at iClosed and help us build a platform that transforms how businesses connect, convert, and scale globally._

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