Customer Support
Há 5 dias
Position Summary We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast-paced startup environment.Key ResponsibilitiesCustomer Support & Helpdesk (40–50%)Serve as the primary responder for inbound support tickets from users.Monitor, triage, and resolve issues through HubSpot Service Hub.Maintain strong response/resolution times with empathetic, professional communication.Document common issues and build internal resources or playbooks.HubSpot Operations & Administration (20–25%)Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.Maintain data accuracy for contacts, deals, and support tickets.Support setup and QA of new sequences, processes, and automation in HubSpot.Pull basic reports on sales activity, ticket volume, and marketing performance.Outbound Sales & Appointment Setting (20–25%)Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.Qualify inbound and outbound leads following defined playbooks.Set calls and demos for the sales team.Track all activities and updates inside HubSpot.Marketing Support (5–10%)Assist with email marketing campaigns, list building, and segmentation.Support basic digital marketing tasks as needed.Required Qualifications2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).Hands-on experience with HubSpot, including:Service/Operations Hub (tickets, workflows, automation)Sales Hub (pipelines, deals, sequences, tasks)Proven success managing support tickets as a core responsibility.Experience supporting outbound sales workflows, sequences, and appointment setting.Familiarity with email marketing or digital campaign support.Excellent English communication skills (written and verbal).Highly organized, detail-oriented, and able to manage multiple priorities.Comfortable working in a fast-paced startup environment with shifting demands.Availability to work 9:00 AM – 5:30 PM MST .Preferred QualificationsExperience in real estate or PropTech industries.Familiarity with Google Workspace, ClickUp, and Canva.Experience building support documentation, macros, or knowledge base articles.Track record of improving support metrics or boosting outbound meeting conversions.What We OfferFully Remote Position Work from anywhere in the world.Professional Growth: Opportunities for career advancement and skill development.Take Your Local Holidays: We respect your cultural and personal commitments.Impact: Join a mission-driven U.S. startup where your work directly enhances customer experience and revenue operations.Compensation: Competitive salary and performance-based incentives.
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Customer Support Specialist
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Rio de Janeiro, Brasil beBeeSpecialist Tempo inteiroJob Overview We are seeking a highly skilled support specialist to join our team in the U.S. This hybrid role combines customer service, operations, sales assistance, and marketing support. The ideal candidate has strong experience managing customer interactions, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask...
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Bilingual Customer Support Specialist
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Customer Support Specialist
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Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiroOur organization is dedicated to fostering a fast-paced environment that promotes family-oriented values and personal growth. This approach is reflected in our competitive salary packages and flexible working arrangements. Job Role We are seeking a skilled professional to join our team as a Customer Support Specialist. As an Equal Opportunity Employer, we...
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Rio de Janeiro, RJ, Brasil beBeeSupport Tempo inteiroAs a key member of our support team, you will be the first point of contact for customers seeking assistance with our products. Your expertise and troubleshooting skills will be instrumental in resolving technical issues and providing accurate information to ensure customer satisfaction. Key Responsibilities: Manage a high volume of incoming tickets and...
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