Part-Time English-Speaking Technical Support Representative

2 semanas atrás

Cachoeiro de Itapemirim, Brasil Mindy Support Tempo inteiro

Join our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote part-time position.Start date : **********Schedule : 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts.(2 by 2. Two working days, followed by two days of rest) (around 8-10 shifts per month)Proactively ensure uninterrupted coverage of colleagues' working hours, including night shifts, in response to client requests, particularly during vacations, sick leave, or other absences.All substitutions will be discussed *****h upfront.At Mindy-Support you have great opportunity to get :Experience in the international company working with people around the globeCompensation – Rates $5 / hours, one 12 hours shift - $60Training will be provided by the company and the client20 paid days of vacations and 10 days of sick leaves per yearManagement's attention, support and motivationYour responsibilities :Politely respond to customers' inquiries in a timely mannerSupport with technical questionsCooperate with development and QA teams to resolve the issues from customersAnalyze customer requests and suggest improvementsDevelop healthy Customer RelationshipKeep clients engaged and regularly using productsConstant follow up on clients and leads : service usage, issues, renewalsMaintain a detailed understanding of Valo Motion services, assist customers with questions and suggest the best solutions for their needsBuild customer loyalty and retentionResolve customer issuesReview customer complaints and concerns and seek to improve all aspects of the customer experience with Valo MotionBuild Trust and Transparency with ClientsOnboards new clients via WhatsApp / Google MeetYou are our perfect candidate if you :Proficiency in written English at the C1 levelExperience with Windows OS will be an advantagePrior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plusStrong problem-resolution skillsAbility to handle sensitive customer information with confidentiality and discretionAbility to work in a stressful situation, remaining calm, and showing respect and empathy while working with clientsAbility to remain focused while working remotelyMindy-Support is a global company.We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team.Grow your career with Mindy-Support#J-*****-Ljbffr

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