Technology Support Analyst

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Work as part of a team to provide a full range of technical support for the technology systems throughout the resort including point-of-sale (POS) desktops and peripherals, back-office desktops/laptops, tablets (IOS and Android), printers, digital signage, gates, phone system, and account creation. Duties include installs, configuration, deployments, maintenance, analysis, and troubleshooting. This position is full-time (40 hours per week). The position is regularly scheduled for weekends and holidays and some evening events.

Essential Functions/Major Responsibilities- Provide technical support and configuration of user accounts, desktops, and laptops throughout the resort.-
- Provide support and installation of POS systems and peripherals.- Provide technical support for RFID infrastructure which includes gate configuration, hardware, and software support.- Provide technical support for all speakers, amplifiers, and music streaming devices throughout the resort.- Perform the installation, configuration, and maintenance of IP phones, IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling, and setup to all devices.- Perform a variety of tasks related to the ongoing maintenance of devices as directed.- Maintain documentation of systems and processes.- Research and provide recommendations for various hardware and software solutions.- Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication, and resolve problems.- Provide superior service to our customers (internal and external) at all times.- When applicable, respond to guests in a courteous and efficient manner.- Document, track, and monitor tickets to ensure timely resolution of all support issues.- Provide training, collaborate, and share information with other IT team members.- Respond to off-hours support needs when required.- Perform other tasks as assigned.

Job Scope

This position primarily operates with established parameters but assists greatly with the day-to-day functionality of the IT Department including the establishment of new guidelines, processes, and policies. The position is accountable for consistency throughout the IT department regarding mandatory practices and company policies.

Qualifications- 2+ years of proven IT Support or Help Desk experience.- Strong troubleshooting ability and the capacity to learn quickly.- Solid working knowledge of PC/Laptop/Tablet hardware and peripherals.- Experience with Windows OS and Microsoft-related products (10, 11, Office 365, Intune, Active Directory).- Android and Apple IOS smartphone and tablet technologies.- Knowledge of basic networking concepts.- Associate’s Degree in computer science or a combination of education and experience from which comparable knowledge and skills are acquired.- Ability to communicate clearly and effectively in written and spoken English and a professional appearance and demeanor.- Must be able to lift up to 50lbs.- Must have a valid driver’s license and be able to provide their own transportation.- Ability to ski or snowboard at an intermediate level.

Job Conditions

In addition to the specific conditions below, this position requires the ability to shovel snow and walk on steep and uneven surfaces.

Come Work Where You Play