Application Support Analyst 1

Há 5 dias

Rondônia, Brasil BlackLine Tempo inteiro

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine

Make Your Mark:
The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.

You'll Get To:

- Coordinate with customer to determine functional requirements and determine technical solutions.
- Analyze data in support of proposed projects, business cases, and system requirements.
- Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
- Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
- Identify what the customer is trying to accomplish.
- Use available knowledge & resources to provide possible solutions.
- Document client issue and process of resolution.
- Handle incoming support inquiries.

What You'll Bring:

- Ability to analyze a problem and direct appropriate course of action
- Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
-for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
- Bachelor's degree in related field

Thrive at BlackLine Because You Are Joining:

- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

  • Application Support Analyst 1

    Há 3 dias

    Rondônia, Brasil BlackLine Tempo inteiro

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing!Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...

  • Application Security Analyst Ii

    Há 3 dias

    Rondônia, Brasil Electronic Arts Tempo inteiro

    We are looking for an Application Security Analyst to help us actively defend EA’s products, data, and players. This remote-friendly role will report to the Senior Manager of the Verification and Pentest (VAP) team within the Secure Product Engineering and Anti-cheat Response (SPEAR) organization. You will work with a diverse set of timezones working most...

  • Application Security Analyst Ii

    Há 23 horas

    Rondônia, Brasil Electronic Arts Tempo inteiro

    We are looking for an Application Security Analyst to help us actively defend EA’s products, data, and players. This remote-friendly role will report to the Senior Manager of the Verification and Pentest (VAP) team within the Secure Product Engineering and Anti-cheat Response (SPEAR) organization. You will work with a diverse set of timezones working most...

  • Junior Technical Support Analyst

    Há 3 dias

    Rondônia, Brasil Improvado Tempo inteiro

    **Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...

  • Junior Technical Support Analyst

    Há 23 horas

    Rondônia, Brasil Improvado Tempo inteiro

    **Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...

  • Data Analyst&powerbi

    Há 3 dias

    Rondônia, Brasil Globant Tempo inteiro

    **We create the digitally-native products that people love. We bridge the gap between businesses and consumers through technology and creativity, leveraging our experience as an AI powerhouse. We dare to digitally transform organizations and strive to delight their customers.** **We're seeking a highly experienced PowerBI Expert to lead this high-performing...

  • Data Analyst&powerbi

    Há 23 horas

    Rondônia, Brasil Globant Tempo inteiro

    **We create the digitally-native products that people love. We bridge the gap between businesses and consumers through technology and creativity, leveraging our experience as an AI powerhouse. We dare to digitally transform organizations and strive to delight their customers.****We're seeking a highly experienced PowerBI Expert to lead this high-performing...

  • Senior Business Analyst

    1 semana atrás

    Rondônia, Brasil 3Pillar Tempo inteiro

    Greetings, future product leader: Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries. **Key Responsibilities**: - Create, manage, and resolve...

  • Senior Business Analyst

    1 semana atrás

    Rondônia, Brasil 3Pillar Tempo inteiro

    Greetings, future product leader: Embark on an exciting journey into the realm of product development with 3Pillar We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.**Key Responsibilities**:- Create, manage, and resolve stories...

  • Data Analyst

    Há 7 dias

    Rondônia, Brasil Ruby Labs Tempo inteiro

    **About us**: **About the role**: **Key Responsibilities**: - Monitoring, analyzing, and reporting on key performance indicators and trends in our billing and support functions. - Creating and maintaining data pipelines, ensuring data integrity and timeliness. - Leveraging statistical analysis to project and respond to 'what if' scenarios, future trends,...