Rep I

- What you will be doing
-:
The main attributions are related to provide support to

customers (internal and external), receiving their requests

about booking, quote, tracking, pick up and delivery

schedule and general information, for domestic

movements in Brazil, considering World Courier systems,

policies and procedures.

It is also responsibility keep in touch with agents, verify

services that were executed, if the value charged is

correct and approved for payment or if any correction is

required.

PRIMARY DUTIES AND RESPONSIBILITIES:
2. Create jobs in system for pick up´s and domestic

movements

3. Provide quotes

4. Verify information about restrictions in

acceptance of products for transport

5. Verify and provide documents required for the

domestic transport and include in World Courier

systems any digitalized document that is

necessary

6. Monitor system and receive information from

drivers or agents about pick up and delivery

hours to update system, also provide any

feedback or information that is required by them

for a shipment movement.

Nome do Colaborador: Felippe Sabatine Tajes

Versão: 2.0

Descrição de Cargo

TÍTULO DO CARGO: Assistente de CS - Nacional

PAÍS: Brasil

FUNÇÃO: Transporte

Check the services executed by our agents and if

the value charged is correct or not, controlling the

information received and authorizations

8. Contact customer and schedule pick-up´s and

deliveries

9. Insert all information, x-charges and details in

World-Star and HWB for invoicing process

10. Tracking with airlines or road transport

companies

11. Monitor World Star system for any notes or

communication included and that requires a

feedback/action

12. Build a relationship with airlines, carriers, road

companies, drivers and agents

13. Verify the best route/option before send a

shipment to final destination.

14. Follow World Courier procedures, working

instructions and process.

15. Provide to customers temperature reading

according with relevant procedure.

16. Job Invoice and closure in World-Star

In addition to the tasks described above, the employee of

this function must carry out other duties assigned by his

immediate superiors or within the company hierarchy,

whenever these tasks are directly or indirectly related to

his area of activity.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Required: Fully graduated or studying college in the

Business, Logistics or International Relationship area. At

least 1 year in customer service (transport companies)

experience.

Preferred: Fully graduated in Business or Logistics.

English Skills (intermediate).

2 year in customer service (transport companies)

experience.

REPORTS DIRECTLY TO:
The Operations Assistant is subordinate to the

Operations Supervisor and in his absence to the

Operations Manager, or even to the higher hierarchy of

these functions.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY

**REQUIREMENTS**:
Basic English Level

Basic Office and Windows

National transport documents regulation

Team work skill

Organized

Polite and customer oriented

Multi-tasking

Initiative skills

Communication

WORK ENVIRONMENT

The work environment characteristics described here are

representative of those an associate encounters while

performing the essential functions of this job.

Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential

functions.

Acknowledgement:
I have read, fully understand and agree to the

responsibilities and requirements outlined in this job

description. I have discussed what needs to be

accomplished with my Manager and intend to fulfill my

commitment to World Courier to the best of my abilities.

World Courier reserves the right to change and/or modify

the duties and essential functions of this position at any

time.
What your background should look like
- What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies

Affiliated Companies: WC_SAO_World Courier do Brasil Transportes Internacionais LTDA

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.