Principal Consultant

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling you to create outstanding processes, and ensure close monitoring of your business to achieve long-term success. Champions rely on top-notch processes and need the right tools to stay ahead. With ARIS as your companion, there's no limit to what you can achieve.

Since 1992, ARIS has been a pioneer and leader in Business Process Analysis and Process Mining. ARIS serves as the backbone for transforming, optimizing, and controlling how you run your business. Trusted by thousands of leading organizations worldwide, ARIS is the essential companion on your journey to sustainable success.

Be you, join us.

GENERAL SUMMARY/OVERVIEW:
The Principal Consultant ARIS is responsible for the successful delivery of ARIS services in their region. Successful delivery involves meeting customer commitments around quality, time, and cost with the goal that customers get the best experience of using our products while meeting the project’s financial and operational targets.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- End-to-end ownership for delivery of services in the region in the product line ARIS, high quality Professional Services consulting to new and existing ARIS customers.
- Work with PS-Sales/Advisory and License teams on opportunities and support business development.
- Deeply collaborate with PS-Sales/Advisory, CSM and Partner Excellence teams on joint ARIS BU objectives.
- Assess and guide our customers through their adoption journey. Encourage thought leadership on best use of our products and capabilities, navigating the pitfalls and leveraging the strengths.
- Supporting our partner ecosystems to be successful.
- Create a culture that rewards creation of frameworks and best practices to help customers and partners quicker time-to-value.
- Support the project managers to deliver on the margin sold as.
- Ensure high customer satisfaction from a delivery perspective.
- React to changing customer requirements in a professional and flexible way.
- Ensure success of focused ARIS BU initiatives such as Innovation projects, Solutions and Accelerators (Assets).

SKILLS & COMPETENCIES:
REQUIRED:

- Delivery expert with a solid understanding of the ARIS Product and delivery methodology and various commercial models. Ability to support and influence and drive product implementations by our customers and partners.
- Ability to manage challenging customer situations and work on multiple dimensions to solve problems with constant focus on customer success
- Experience with engaging with and position/present compelling value propositions to C-level executives
- Experience with managing de-escalating challenging customer situations
- Change agent to embrace and drive mindset shift towards how customers can get the best experience of using our products.
- Excellent organizational and interpersonal skills.
- Very strong analytical and problem-solving skills.
- Ability to manage multiple priorities. Maintain control under stress.
- Shows personal commitment to our goals and working in collaborative environment.
- Proficient in creating the deliverables part of fix-price proposals.
- Must be willing and have the ability to travel up to 50% and as required.

EDUCATION:

- Degree in Computer Science / Information Technology or appropriate Business Degree.

EXPERIENCE:

- Extensive experience in professional services in a highly ARIS product capacity.
- Experience working with large - preferably global - teams.

What’s in it for you?- Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.- Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.- Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.- Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.
- To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organization