Outbound Consultant

Introduction to Newland Chase

Newland Chase is a specialist immigration firm with over 50 offices in 15 countries, providing a truly global service. Our professional team of experts have in-depth technical skills and understand the complexities of global immigration policies to ensure our clients compliance. Our clients range from growing technology start-ups to multi-national engineering firms,enabling us to offer tailored solutions to meet the specific needs of their industry and company size.

We have expanded to become a multi-national firm with offices around the world. Whilst we benefit from the infrastructure and resources that come from being part of a global company, Newland Chase continues to provide bespoke care,synonymous with a smaller, specialist immigration provider.

**ABOUT US**

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands**:Newland Chase**, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and **CIBTvisas**, the market leader for business and other travel visa services for corporate and individual clients, and legalization services.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

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Our Immigration Consultants are responsible for helping corporations and private clients successfully complete the relevant immigration process so that they are able to live and work around the world. They develop a strong service relationship with clients upon contact to ensure that each case is handled expediently, accurately, and consistent with global standards. A key part of the role is to liaise directly with clients, understanding their situation and ensuring the appropriate solutions. Our Consultants use their commercial and professional expertise to provide prompt, high quality, tailored advice and guidance based on individual client needs. We help ensure clients obtain the relevant visas, work permits, visa extensions, settlement and passport and nationality papers in a smooth and stress-free manner.

**DUTIES AND RESPONSIBILITIES**:

- Acts as a dedicated point of contact to clients, providing highly personalized services that meet client needs. Takes ownership of client relationships and provides clients with informed advice that reflects best practices and compliance.
Using sound judgment in assessing client risk and escalating potential issues to senior management in a timely manner.
- Taking care to consider alternatives and delivering appropriate decisions with mínimal senior management involvement.
- Monitoring visa expiry dates and alerting the client appropriately.
- Ensuring that the appropriate client records are established and maintained and that key correspondence and documentation is saved into the client e-file.
- Ensuring that all work undertaken is in scope, is billed promptly on completion, and that additional fees are agreed in advance for additional services. Ensuring that use of the corporate credit card is recorded in an accurate and timely fashion and within the associated case, where applicable. Listens intently to the client needs to ensure that these needs are met and anticipating customer needs, offering pro-active advice. Remaining updated on industry events/circumstances that may be relevant to the client.
- Communicating regularly with clients to build a strong relationship while focusing on business needs and ensuring that client service review meetings are held regularly, with formal agendas and presentations
- Attend client meetings, telephone & video conferences/ webinars as required.
- Identifying, pursuing and generating new business leads, ensuring that work is profitable.
Utilizing resources and researches complex cases/scenarios.
- Recommending improvements in work procedures, policies or systems in area of assigned responsibility.
- Global Diversity and Integrity Ensuring the client receives appropriate news updates and alerts.
- To undertake all other reasonable duties as requested.
**TEAMWORK**
- Personal involvement with seminars, webinars, internal and external networking events etc.
- Guiding and training junior team members in identifying and assessing client risk.
- Shows genuine interest and concern for colleagues..
- Effectively manages individual/team time by prioritizing, identifying and ad