Senior Servicenow Developer

2 semanas atrás

Porto Alegre, Brasil ADP Tempo inteiro

**DAILY ACTIVITIES**
- Setup and Support rich-text communication plans for Business and Technical Leadership
- Support timely (with SLA targets) collection of Root Cause Analysis, Prevention/Fix Activities, Application Impact Analysis
- Setup leadership and team-based reports and dashboards for Open Tasks
- Support and Utilize ServiceNow integrations with 3rd party tools including:

- OpsGenie for callouts to On-Call Support Personnel and communications to Technical Leadership
- Webex Teams for internal Voice and Chat collaboration used during Major Incidents
- Atlassian Jira Service Management as a possible input source for Major Incidents
- Atlassian Jira Software as a common source of Planned Work for Prevention/Fix activities related to Major Problems (Stories, Features, Bugs)
- Use of CMDB data to populate certain fields in Major Incidents and Major Problems or drive certain behaviors
- Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite

**REQUIREMENTS AND QUALIFICATIONS**
- ServiceNow Certification (at least one):

- Implementor (IT Service Management),
- System Administrator
- Developer
- Experience with Java or a similar OO language
- Experience with ServiceNow configuration and some development
- Passion for JavaScript and the Web as a platform, reusability, and componentization
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Experience with any of the modern UI frameworks like Angular, React or Vue
- Analytical and design skills

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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