Technical Account Manager

2 semanas atrás

Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

Knowleege on BI/SQL
- English skills
- Ability to communicate on both technical and customer level
- High customer empathy
- Written and oral communication skills
- Technical savvy and eager to learn by yourself

Job summary

Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you.

We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in Brazil. The Technical Account Manager will deep dive into a wide variety of integration cases, find the root cause and address the best solution internally or with our partner Integrators, besides building integration data structure, automating data collection and generation of KPIs.

In this role, you will be required to understand our integration APIs (MWS and SP-APIs) and provide business and technical guidance to sellers, Integrators or internal teams. You will also be responsible for building integration data hub and support data generating and analysis.

Core responsibilities for this position include:

- Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
- Constantly interact with focal points in each Integrator to quickly solve issues
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations
- Build database views and dashboards
- Automate data capture and processing
- Work directly with architects to help reproduce and resolve customer issues
- Work on critical, highly complex customer problems that may span beyond integration issues
- Update and expand our Knowledge Database
- Track record of managing and troubleshooting technical and integration projects
- Understanding of eCommerce and B2B Communication (XML and Webservices)
- Other BI/Data view tools

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