Business Analyst

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**Business Analyst needed to join our team, here at VML Enterprise Solutions.**:
**_ Please send over your CV in English_**

**The opportunity**:
Working under their initiative with required guidance and support, a business analyst has proven experience. They are part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

**What you'll be doing**:

- Gather and document business and technical requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
- Identify and recommend options for potential solutions and assess them for both technical and business suitability
- Create logical and innovative solutions to problems
- Present proposals to clients
- Work with a scrum / delivery team through to go live
- Analyse business systems in order to recommend efficiencies
- Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
- Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
- Provide training to users of a new system as required
- Plan and work flexibly to meet deadlines
- Keep up to date with technical and industry sector advances
- Maintain great client relationships at all levels of the organisation
- Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
- Manage situations and relationships both internally and externally

**What we want from you**:

- Experience of Fluent OMS is mandatory
- Knowledge of other OMS would be useful
- You will have proven experience working as a Business Analyst on ecommerce / experience projects
- Experience of managing client stakeholders and Product Owners / Managers
- Able to run workshops with client stakeholders
- Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it
- You like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel
- You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations
- Great stakeholder management skills
- Experience of Agile software delivery
- Business Process mapping and engineering
- eCommerce and retail / brand experience
- Production of high quality user stories and acceptance criteria and technical outputs as required
- Analysis and design of systems (package integration and bespoke development)
- Ability to work on your own initiative to an agreed action plan
- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
- Strong problem solving, time management and organisational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail

**If you know some of this, even better**:

- Agile / Scrum master experience
- Experience working with multiple different ecommerce / experience platforms

**What we can offer you**:
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

**Our personality and behaviours**: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

- Connect Meaningfully
- Inspire Creatively
- Include Purposefully
- Approach Positively

Our brilliant, talented